Project Coordinator - Hospitality

About the role

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness.

Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

The Project Coordinator is responsible for ensuring order accuracy, maintaining proactive communication, and coordinating effectively between Sales, customers, and manufacturing to support accurate and timely order execution.

Primary Responsibilities

• Monitor daily backorder reports, coordinate with manufacturing to determine estimated availability, and communicate updates to Sales and customers.
• Enter delivery schedules into ERP 3-4 weeks prior to the first scheduled delivery date.
• Maintain accurate and up-to-date delivery contact and location information in ERP.
• Distribute Delivery Schedules and Delivery Questionnaires to manufacturing and coordinate the resolution of questions or concerns with Sales, customers, and manufacturing.
• Ensure all order holds and outstanding issues are resolved prior to entering delivery schedules.
• Close completed orders in applicable tracking system and verify that all line items have been fully invoiced.
• Maintain accurate and current order information in tracking system, including order updates, revisions, delivery details, and outstanding issues.
• Research and resolve delivery discrepancies and invoicing issues in a timely manner, coordinating with the appropriate teams as needed.
• Provide Bills of Lading (BOLs) to customers upon request.
• Maintain proactive communication with Sales, customers, and manufacturing regarding order status, delivery changes, backorders, and issues that may impact order fulfillment.
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