Project Manager Operations Consultant/ Circuit Analyst

Department Overview

The US Federal Solutions & Services Team is dedicated to being the premier, compliant provider of high-quality communications solutions, products, and services to the U.S. Federal Government. Driven by a skilled and diverse workforce, this group focuses on building strong customer relationships, driving business growth, and delivering complete customer satisfaction.

Within the US Federal Solutions & Services Team, the Secret Service Sustainment Unit manages the global implementation, integration, and servicing of complex mission critical systems. As a Project Manager Operations Consultant/ Circuit Analyst, you will support a broad range of mission-critical communication projects across pre-sale and post-sale phases worldwide.

About the role

The Project Manager Operations Consultant/ Circuit Analyst position is responsible for providing technical and administrative support within the Radio Team and in cooperation with the EIS circuit team of a sensitive Federal customer. The role further includes coordinating operations to include order/initiate provisioning, execute decommissioning, and tracking status of the appropriate voice circuits, data circuits, and POTS lines on time and in accordance with customer procedures. This position reports to the on-site Sr. Mgr. Field Service Team.

• Serve as the primary operational liaison between cross-functional internal teams, external stakeholders, enterprise solution providers, and site vendors (including EIS, OCI, and AT&T) to ensure seamless project alignment and communication.
• Direct, coordinate, and schedule site surveys, Technical Transition Units (TTUs), and infrastructure construction activities across project locations to maintain strict project timelines.
• Provide comprehensive root-cause analyses and operational overviews during site outages, collaborating directly with AT&T and OCI Field Technicians for rapid issue resolution.
• Proactively align preventive maintenance schedules with AT&T and OCI teams to safeguard mission-critical circuits and minimize operational disruptions.
• Manage the full lifecycle of circuit-related hardware, coordinating delivery, deployment, stage-gate tracking, and reverse logistics in partnership with USSS points of contact (POCs), site leads, and vendor representatives.
• Deliver high-level administrative oversight for newly onboarded circuit sites, facilitating rigorous documentation reviews and securing required approvals from OCI executive leadership.
• Prepare and present weekly executive status dashboards for OCI leadership regarding the RAD initiative, offering detailed breakdowns of outstanding deliverables, TTUs, and site construction timelines.
• Lead coordination for National Special Security Event (NSSE) circuit requests alongside Field Technicians, serving as OCI's principal point of contact for EIS and AT&T during high-priority operations.
• Maintain and continuously audit the global circuit inventory database, collaborating with the CIO, onsite network engineering teams, and EIS to reconcile data gaps and ensure full record integrity.
• Administer and manage telecom circuits for the communications program by processing, auditing, analyzing, organizing, and correcting telecommunications billing; validating discounts; ensuring accurate department billing; monitoring the disconnection of unused lines and circuits; and reporting to the on-site Senior Manager of the Field Service Team.
• Coordinate operations to order, initiate provisioning for, execute decommissioning of, and track the status of voice circuits, data circuits, and POTS lines in a timely manner and in accordance with USSS procedures.
• Develop and maintain a comprehensive circuit tracking spreadsheet covering installed, on-order, awaiting disconnect, or decommissioning stages, capturing key metadata (site identifiers, name, coordinates, address, lessor info, circuit type, circuit ID, A/Z ends, and provider POCs).
• Consult with Sales, Program Managers, the Senior Field Service Team Manager, and additional internal teams to establish strategy, project direction, and execution plans.
• Prepare technical briefings, white papers, financial analyses, business cases, independent research, and technical recommendations for leadership.
• Perform strategic planning and develop near-term, mid-term, and long-term implementation roadmaps.
• Utilize the ServiceNow ticketing platform to efficiently manage, track, and route incoming work requests and operational issues.
• Process contract transition workflows from legacy agreements (e.g., Networx) to the new Enterprise Infrastructure Solutions (EIS) contract.
• Oversee the migration from legacy circuits to modern EIS circuits under federal government oversight and management.
• Assist with daily financial transactions, support budget maintenance for the program office, prepare purchase requisitions, and track financial data calls.
• Assist the program office with the end-to-end development and preparation of procurement packages.
• Track organization-wide metrics on project management performance and value delivery, continuously assessing the execution environment to drive operational improvements.
• Build strong collaborative relationships with colleagues, government customers, and third-party service professionals.

Candidate Requirements

• Must be able to obtain background clearance as required by government customers.
• Must reside near Washington DC or be willing to relocate to service Public Safety customers located in the DMV area.
• Must be willing and capable of meeting the requirements to obtain a DHS Public Trust Clearance.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Must have a current, valid driver's license and no traffic violations.
• Must be willing to travel 25% of the time as needed.

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Target Base Salary Range

$90,000 - $105,000 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• 2+ y ears experience in one of the following: LMR, RF systems, Radio Communications, Radio Frequency, Motorola equipment, Wired/Wireless Communication Systems, IT Systems, Telecommunications, Public Safety, Engineering, Networking equipment or Military experience

Travel Requirements

• 10-25%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes

Our U.S. Benefits include

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!