Provider Success Manager (BCBA Preferred)

Role

Provider Success Manager

• We are hiring a Provider Success Manager to help autism care practices succeed on the Alpaca platform.
• This role goes far beyond traditional customer success.
• It is about helping providers grow sustainable, high-quality, and revenue-generating practices.
• You will work closely with clinicians and practice owners to strengthen operations, decrease time-to-intake, and deliver higher-quality outcomes to more families.
• You will act as a trusted advisor, operator, and growth partner.
• This is a high-ownership role with direct impact on provider outcomes and company performance.

What You’ll Do

Act as a Strategic Advisor to Providers

• Build trusted relationships with clinicians and practice owners.
• Diagnose practice challenges and develop actionable growth plans.
• Track performance metrics and ensure providers are progressing toward goals.
• Share best practices across the network to improve clinical and business outcomes.

Improve Product Adoption and Operational Excellence

• Help providers use Alpaca’s tools effectively to run their practice.
• Surface workflow issues and collaborate with Product and Operations to improve systems.
• Translate real-world provider feedback into scalable playbooks and process improvements.

Own Outcomes, Not Just Activity

• Measure success through provider growth, retention, and revenue performance.
• Prioritize high-impact work rather than routine check-ins or reactive support.
• Step into ambiguous situations and move them forward with urgency and structure.

Drive Practice Growth and Revenue Outcomes

• Partner with clinicians to understand weekly billable hours and optimize utilization, scheduling, cancellations, etc.
• Identify operational bottlenecks across intake, scheduling, authorizations, documentation, and billing.
• Support providers in hiring, staffing planning, and scaling their services responsibly.

Who We’re Looking for

• Work incredibly hard. As a startup, the hours stretch beyond the traditional 9-5, especially as an organization that supports practices across time zones (including Hawaii)
• Think like owners and care deeply about real outcomes.
• Are comfortable working in fast-moving, high-accountability environments.
• Can turn messy operational realities into structured plans.
• Communicate clearly and build trust quickly.
• Are data-driven and comfortable working with performance metrics.
• Are ambitious and excited to grow into leadership roles as the company scales.

NYC-based candidates preferred, but we are open to remote / hybrid candidates.

Compensation

Competitive salary

Meaningful equity

Health benefits

Flexible PTO