Public Safety Associate- part-time, .5FTE, first shift

About the role

At Children's Wisconsin, we believe kids deserve the best.

Children's Wisconsin is a nationally recognized health system dedicated solely to the health and well-being of children. We provide primary care, specialty care, urgent care, emergency care, community health services, foster and adoption services, child and family counseling, child advocacy services and family resource centers. Our reputation draws patients and families from around the country.

We offer a wide variety of rewarding career opportunities and are seeking individuals dedicated to helping us achieve our vision of the healthiest kids in the country. If you want to work for an organization that makes a difference for children and families, and encourages you to be at your best every day, please apply today.

Position Summary

Public Safety Associate is a uniform position responsible for providing support to Public Safety operations at CW facilities. Duties may include, but limited to, any or all of the following. Provide badge access credentialing services. Actively greets and engages with guests, visitors to ensure a positive experience. Badges and screens visitors according to visitation guidelines.

Determines the guest's destination and transportation needs, providing assistance as needed. Directs visitors with precise way finding. Report suspicious activities. Provides support and guidance to visitors during emergency conditions. Performing Weapon Screening services at designated locations to prevent weapons and other prohibited property from entering Children's property.

Position Requirements

• Licensure, Registration and/or Certification
• Must complete CPR certification - Basic Life Support (BLS) for Healthcare Providers through American Heart Association or American Red Cross within 3 months of hire.
• Education
• A high school diploma or GED.

Experience

A minimum of one year customer service experience including conflict management situations.

Knowledge / Skills / Abilities

• Exhibits guiding behaviors that reflect Children's values and support our mission and vision.
• Basic computer skills in order to utilize equipment and systems (PC software applications, Microsoft Word, Excel

Access, CAD, Incident Reporting, Surveillance Systems, Hospital software applications EPIC, etc. At a level normally acquired through attendance at technical courses or related experience. Perform weapon screening and visitor management /engagement functions at points of entry. Utilize screening technologies and equipment to facilitate processes.

• Ability to read and write in order to complete required reports and perform various recordkeeping activities at a level normally acquired through completion of high school.
• Ability to successfully complete department approved Defensive Training for Security (DTS) program.
• Critical thinking skills required to make independent decisions and problem solve in a complex, fast paced environment.
• Excellent customer service, communication, interpersonal, and prioritization skills are essential. Ability to work independently or as a team.
• Exudes confidence and finesse in stressful situations-effectively diffusing negativity. Interpersonal skills necessary to effectively interact with a variety of hospital employees, patients, and visitors, sometimes under potentially stressful situations.
• Ability to assess demeanor of internal and external customers, adjusting approach as appropriate to those who could be lost, confused, joyful, upset or demanding with the goal of enhancing the overall experience.
• Ability to independently troubleshoot and resolve issues within the electronic health record (EHR) transport module and visitor lists located within the EHR as an FYI flag.
• Ability to use weapon screening technologies to effectively perform duties and responsibilities.

Certifications/Licenses

BLS-Basic Life Support Healthcare Provider - American Heart Association/American Red Cross/National Safety Council, CHS-Certified Healthcare Security - International Association for Healthcare Security & Safety