Quality Manager

Key Accountabilities

• Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division.
• Develop and provide quality consulting services to customers.
• Use quality services and strategy to help prospect for new business.
• Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues.
• Train internal Berlin employees on quality processes and principals.
• Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
• Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
• Communicate Berlin's Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
• Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
• Support the Organization's ISO 9001 internal audit program
• Ensure the functional accuracy, appropriate training and timely implementation of all QMS documents for which you are the Process Owner.
• Fulfill employer and employee portions of the "Berlin Values".

Knowledge, Skills, Abilities

• Bachelor degree in Engineering, Quality Management, or other technical discipline with relevance to the Key Accountabilities.
• Credible knowledge of packaging manufacturing techniques and materials
• Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
• Experience with Corrective Actions and Root Cause Analysis.
• Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude).
• Ability to evaluate specifications / dimensional data and interpret technical drawings.
• Excellent written and oral communication skills and solid business acumen.
• Experience teaching and training on quality processes, systems and procedures.
• Strong computer skills in current Windows / Microsoft environment.
• Ability to travel as needed.

Working Environment

• This role is hybrid and work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.

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Benefits

Berlin Packaging offers an outstanding compensation and benefits package including:

• Competitive PTO including vacation, personal days, holidays, and sick time
• 1Berlin Shared Ownership Plan
• Profit sharing
• 401(k) with company match
• Medical, Dental, and Vision insurance
• Health Savings Account (HSA)
• Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
• Paid parental leave for up to 12weeks
• Health club reimbursement
• Tuition reimbursement
• 529 college savings plan
• Employee Assistance Program for mental health and well-being
• Calm app to improve mental wellbeing
• Employee referral program
• Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance

• At Berlin Packaging, we look at candidates' skills but hire based on traits.
• We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills.
• If you're excited about this role but your experience doesn't align perfectly with the job description, we encourage you to apply anyway.
• You may be just the right candidate for this or other roles.

• Visit our Careers page for more information on our Anything is Possible culture and Total Rewards.
• *Note: any salary information shared is a general guideline only. Pay is based on candidate skills, experience, and qualifications, as well as market and business considerations.

*T his position is not eligible for employment-based immigration sponsorship, now or in the future. This includes, without limitation, H-1B and other work visas, OPT/CPT STEM extensions, and green card (PERM/I-140) sponsorship, regardless of whether a green card process has already begun with a different employer. Candidates must have independent, unrestricted authorization to work in the United States for the full duration of employment.

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