Receptionist

About the role

The Receptionist serves as the first point of contact for clients, guests, attorneys, and visitors within a fast-paced law firm environment. This role is responsible for delivering a polished, professional front-of-house experience while supporting conference services, meeting coordination, catering, and workplace operations.

The ideal candidate brings experience in corporate reception, client-facing administrative support, or professional services environments, along with exceptional communication skills, professionalism, and a proactive approach to guest service. Experience supporting law firms, banking, private equity, or other high-touch corporate environments is required.

• Location: Century City, Los Angeles, CA
• Shifts: Monday-Friday 8am - 5pm, with a 60-minute lunch
• Work model: Fully onsite

Job duties

• Greet and welcome clients, visitors, attorneys, and staff in a professional and engaging manner
• Serve as the primary front-of-house representative for the office, providing a best-in-class client and guest experience
• Manage visitor arrivals, guest notifications, and reception desk responsibilities
• Answer and direct incoming calls with professionalism and urgency
• Check the conference room and meeting schedule throughout shift and make note of any changes to ensure meetings are set-up accurately
• Set up conference rooms according to client's request, including audio/visual equipment, food, beverages, utensils, ice, etcetera
• Clean up conference rooms after use and return property to vendors if necessary
• Prepare coffee and other beverages in assigned kitchens each morning
• Clean up coffee makers pantry in each kitchen in the evening and throughout the day
• Communicate with supervisor or client on meeting request concerns or deadline issues
• Maintain inventory of catering supplies and order supplies as needed
• Place orders for food and beverages for use during meetings
• Coordinate and act as liaison with personnel, food merchants, selected contact and outside vendor(s) to ensure the pricing is competitive and reviewed quarterly
• Ensure the value-added products and services are secured at competitive rates that have been vetted
• Perform appropriate vendor selection and management associated with department services and/or products
• Assist in training new hires
• Prioritize workflow
• Assist in process improvement ideas
• Answer telephone in Office Services center
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Must be able to lift up to 50 lbs. on a regular basis
• Provide back-up support to Reception and/or Office Services as needed

Qualifications & Requirements

• High school diploma or equivalent
• Minimum one (1) year of experience in corporate reception or front desk within a law firm, financial services, or other corporate/professional services environment
• Minimum one (1) year of experience in hospitality, catering coordination, or meeting management experience highly preferred
• Professional appearance, communication skills, and demeanor required, with the ability to serve as a polished and welcoming front-of-house representative for the firm
• Able to make independent decisions that conform to business needs and policy
• Exceptional verbal communication skills with the ability to interact professionally and confidently with attorneys, executives, clients, and visitors
• Excellent organizational skills required
• Must be able to meet deadlines and complete all projects in a timely manner
• Strong attention to detail is required
• Must work well in a team environment
• Good written communication skills
• Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level
• Ability to work in a fast paced, high-energy environment
• Ability to work on multiple projects simultaneously
• Ability to operate basic audio/visual equipment
• Professional telephone demeanor
• Ability to anticipate client's needs for meetings and events
• Must be self-motivated with a positive can-do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships

Additional Information

The salary range for this role at the noted RRD location is $17.88 - $24.28 / hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Typically, roles follow step progressions to a target rate or set increments over time.

Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay.

RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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