Receptionist

Position Overview

We are seeking a receptionist to join our team and uphold our mission of providing a premier workplace environment by delivering exceptional customer service to the client's large financial services community.

Key Responsibilities

• Serve as a point of reference for all employees within the firm, and escalate special requests or concerns to the appropriate party
• Respond to all inquiries in a polite and timely manner
• Register, welcome, and assist guests in a friendly and professional manner
• Handle space reservation requests
• Provide telephone coverage for general inquiries, transfer requests, etc.
• Perform inspections of office amenities, conference rooms, and supply inventory
• Activate employee ID badges and troubleshoot when issues arise
• Assist the Operations team with preparing space for new hires (i.e., preparing necessary onboarding materials and company merchandise)
• Communicate maintenance and repair requests to appropriate parties
• Develop and maintain business relationships and interact with a diverse variety of high-profile individuals and all levels of management
• Strong proficiency with the office layout and company operations
• Review and approve conference room reservation requests, collecting necessary information
• Assist with conference room reservation conflicts while following proper escalation procedures
• Participate in training new team members
• Provide additional support for special events and large catering orders
• Miscellaneous administrative duties, including actively updating logs and trackers
• Ad-hoc projects related to facilities - administration, mail room, event support, office moves, reporting

Qualifications

• 1-3 years of relevant administrative, hospitality, or workplace experience
• Experience working in a team-based environment
• Effectively collaborate with a team of receptionists
• Flexibility to provide coverage and support outside of scheduled hours and shifts.
• Flexibility to cross-train with same-level positions to provide team coverage when needed
• Shift: 7:00 AM-3:00 PM, with flexibility to start/end later based on business and coverage needs
• Experience working in an office setting with general knowledge of standard office technology and procedures
• Strong communication and interpersonal skills
• Ability to multitask, prioritize, and adapt quickly in a fast-paced, detail-oriented role
• Exemplary spelling, grammar, and tone in both verbal and written communication
• Excellent troubleshooting skills using critical thinking and available resources
• Resourceful and proactive approach to problem-solving
• Professional and polite demeanor and presentation
• Ability to take initiative and work independently while simultaneously monitoring the team needs
• Adhere to and uphold confidentiality and compliance practices
• Bachelor's degree

Pay and benefits

Hourly rate $27 - $29 USD