Referral Coord Cessation Clinic

About the role

Exceptional care starts with exceptional people.

For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.

This job works to support the Tobacco Cessation Clinics across the company system with minimal supervision, providing all duties related to scheduling appointments, registering patients with correct patient accounts for the Tobacco trust and communicating with patients referred to the Cessation Clinics

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company's discretion.

• Education
• Required - High School diploma or equivalent
• Work Experience

Required - 3 years Relevant experience (customer service, patient registration, appointment scheduling).

Preferred - Knowledge of Epic system (registration and scheduling).

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of required job information.
• Must be proficient with Windows-style applications, keyboard, and various software packages specific to role.
• Proficiency with Microsoft Office Suite (Word, Excel, Access, etc.).
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process
• Strong interpersonal skills with ability to effectively and courteously communicate with a diverse group of internal and external calls.
• Good judgment skills to handle difficult situations.
• Good organization and time mangement skills.
• Self-directed with the ability to work with little supervision.

Job Duties

• Manages patient referrals to Tobacco Cessation Clinics.
• Coordinates appointments to Tobacco cessation clinics.
• Ensures accurate registration and eligibility of patients with appropriate guarantor accounts.
• Acts as customer service liaison between Cessation clinics and patients.
• Supports the Tobacco Cessation program’s goals and objectives.

Additional information

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Physical and Environmental Demands

Sedentary Work - Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Must be able to sit for prolonged periods of time.

Must be able to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability)

Normal routine involves no exposure to blood, body fluid or tissue and as part of their employment, incumbents are not called upon to perform or assist in emergency care or first aid.

There is no occupational risk for exposure to communicable diseases

Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Please refer to the job description to determine whether the position you are interested in is remote or on-site. Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, and Washington D.C.

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