Referral Coordinator

Your Opportunity

Reporting to the VP of Provider Partnerships, the Referral Coordinator is the first point of contact for patients entering the Dreem Health care journey. You will manage all incoming referrals from providers, ensure accurate and timely processing in our systems, and deliver high-quality patient communication with empathy and clarity. This role is highly operational, repetitive in nature, and mission-critical - you ensure every referral moves smoothly from first contact to scheduled appointment.

You will work cross-functionally with Care Coordination, Clinical, Field Marketing, and Operations teams to keep referral workflows consistent, documented, and efficient.

This role is perfect for someone who thrives in a fully remote environment and enjoys a stable, repeatable workflow where consistency truly pays off. You'll have real autonomy and ownership over your daily process, while playing a meaningful part in improving patients' access to high-quality sleep care. If you're someone who finds fulfillment in structure and the ability to work independently while supporting a mission that genuinely helps people, this role will feel both rewarding and grounded.

What You'll Do

Referral Intake & Processing

• Receive and process all incoming referrals via fax and email
• Upload referral documents and patient information into internal systems
• Validate referral completeness, flag missing information, and follow up when needed
• Maintain accuracy and consistency across CRM and EHR documentation

Patient Communication

• Call every patient immediately after a referral is received
• Follow standardized scripts to explain next steps and schedule appointments
• Conduct follow-ups for no-shows, cancellations, and rescheduling needs
• Deliver exceptional customer service with empathy, clarity, and professionalism

Workflow Execution

• Follow structured, repetitive day-to-day processes with precision
• Document every patient interaction with strong attention to detail
• Multitask across systems while maintaining speed and accuracy
• Build, optimize, and maintain workflows and the tools that support them
• Collaborate with teammates and escalate operational issues when necessary

Required qualifications

• 3 to 4 years of referral coordinator experience
• Experience in healthcare or startup environments
• Sleep-related experience is a plus
• Strong people skills and communication skills
• Ability to collaborate cross-functionally
• Strong problem-solving skills and ability to identify both issues and solutions
• Excellent documentation habits; highly organized and detail-oriented
• Ability to multitask in a fast-moving operational environment
• Customer service mindset
• Experience with VOIP calling tools such as Aircall or 8x8
• CRM experience required (HubSpot preferred)
• This role may require occasional travel (approximately 1-2 times per year) for team gatherings, training, or company events.

What We Offer

• Fully remote work environment
• Meaningful work that directly improves peoples' lives
• Be part of an international team across the US, Paris, Belgium
• 1-2 team gathering a year
• Comprehensive health benefits (medical, dental, vision)
• 401(k) with company match
• 20 days PTO + 10 paid holidays + paid sick leave
• Internet and phone reimbursement for remote employees

Compensation $22.00 - $25.00 hourly, depending on experience.

• We hire humans, not bullet points.
• Don't meet every single qualification?
• That's okay.
• We care more about who you are than what's on your CV.
• We're looking for people who are curious, resourceful, and ready to roll up their sleeves.
• If you think you could make an impact here, we'd love to hear from you.