Regional Account Manager - Midwest (OH, PA, IL, MI, IN)

About the Opportunity

The primary function of the Regional Account Manager is to drive funding volume growth through effective management of our existing merchant partnerships. In this role, you will oversee day-to-day interactions with merchants, ensuring a consistent and exceptional service experience while identifying opportunities to expand business at the store level.

You will be responsible for training merchants on product offerings, addressing operational needs, and executing growth strategies. As the main point of contact, you will build strong relationships with merchant partners and collaborate with internal teams to achieve account objectives and maximize funding volume.

We are hiring for one position and welcome candidates located in the Midwest (Texas) or the West Coast (Phoenix, Arizona/Las Vegas, Nevada area).

What You'll Do

• Field Visits & Relationship Building:

Additional information

Conduct regular visits to merchant locations within your territory, building and maintaining strong relationships by gaining firsthand insight into their needs, challenges, and opportunities.

• Relationship Management:

Serve as the main point of contact for your assigned stores, ensuring that every merchant receives top-tier service and support.

• Issue Resolution:

Proactively address and resolve operational concerns raised by merchant partners, ensuring timely and effective solutions.

• Performance Monitoring:

Track and report key performance indicators (KPIs) for each store. Provide regular updates to both merchant partners and internal partners on metrics and overall performance.

• Onboarding & Training:

Lead the onboarding process for new merchant partnerships in collaboration with the NAM, ensuring merchants are equipped with the knowledge and tools to succeed. Provide both group and one-on-one training on products, services, and processes.

• Growth Identification:

Identify and communicate potential business growth opportunities at the store level, sharing insights with both merchants and internal teams.

• Territory Management:

Partner with the National Account Manager (NAM) to develop and execute a strategic territory plan that aligns on key account needs-including marketing initiatives, system integrations, risk management, and prioritized coverage of high-potential, underperforming, and new stores.

About You

• 3+ years proven experience in account management or a similar role
• Strong communication and interpersonal skills
• Ability to analyze metrics and drive actionable insights
• Problem-solving aptitude and ability to resolve conflicts quickly
• Experience in a customer-facing role, ideally in the retail or service sector
• Willingness to travel regularly
• Valid Drivers License is required
• Bilingual in spanish preferred

Pay and benefits

The full-time annual year-one on-target compensation (base salary + commission) for this role is $ 90,000-$120,000+. The commission is uncapped.

Why choose Koalafi: A career at Koalafi means opportunities to tackle exciting challenges every single day. We take pride in a culture of innovation, trust, and ownership. You'll get outside your comfort zone, build meaningful relationships, and most of all, take charge of projects that ultimately help people get the things they need most.

Benefits

At Koalafi, you will have a direct impact on our products and help shape the company's success. We offer competitive compensation & benefits packages to keep you at your best:

• Comprehensive medical, dental, and vision coverage
• 20 PTO days + 11 paid holidays
• 401(k) retirement with company matching
• Student Loan & Tuition Reimbursement
• Commuter assistance
• Parental leave (maternal + paternal)
• Inclusion and Associate Engagement Programs