Regional General Manager - West

About the Role

The Regional General Manager, West is responsible for 8Fleet's operations and growth across the West. These are some of our most established markets. The RGM West owns their performance end to end, hires and leads the Market Managers who run them day-to-day, and supports new market launches as the West expands. Based at HQ, you'll work in close, regular contact with 8Fleet's founders and executive team as the connective tissue between regional execution and company strategy.

This role requires someone who can operate at 20,000 feet (regional strategy, market prioritization, resourcing) and then drop into the weeds of a single market's P&L or a driver-supply problem when needed. It's an operator's and a builder's role: scaling our largest markets, raising the bar on how they run, and contributing to best practices that other regions will follow.

The ideal candidate has scaled operations in a fast-moving, multi-market environment (rideshare, delivery, or similar marketplace/logistics businesses), has directly managed managers, and brings a founder's mindset to ambiguity. Prior experience at Uber, Lyft, or a comparable rideshare/mobility platform is a strong plus.

You are driven. You are endlessly curious. You are passionate about finding creative solutions to challenges - and you know how to build that same instinct in the managers you lead.

Key Responsibilities

• Regional Leadership & Market Performance
• Own the performance of the region's markets from daily operations through the P&L
• Lead, hire, and develop a team of Market Managers across the region; set goals, coach performance, and build bench strength
• Support new market launches in the West as the region expands, from pre-launch planning through steady-state operations
• Partner closely with other RGMs to share best practices, standardize processes, and align on cross-regional priorities
• Serve as the primary point of contact between the region and 8Fleet's founders/executive team, providing regular reporting and surfacing risks and opportunities early
• Fleet Growth & Management
• Own all financial and operational metrics across the region's markets to ensure optimal revenue and profit maximization
• Oversee regional fleet operations, including driver scheduling, dispatch, and performance monitoring, through the Market Manager team
• Ensure vehicle maintenance and repair programs across markets support optimal fleet utilization and safety
• Partner with the Growth team to develop and execute regional strategies to recruit, onboard, and retain a high-performing driver base
• Financial Performance
• Analyze regional and market-level performance data to identify areas for improvement in profitability and operational efficiency
• Develop and implement cost-effective strategies to maximize regional fleet profitability
• Set, monitor, and report on regional KPIs; hold Market Managers accountable to their local targets
• Team Development & Culture
• Build and scale the Market Manager function within the region, including hiring, onboarding, and ongoing training
• Foster a positive, high-performance culture across all West markets
• Establish regional best practices for driver support, training, and customer service standards
• Compliance & Safety
• Ensure compliance with all relevant regulations and safety standards across every market in the region, including California state and local requirements
• Oversee regular safety audits across markets and ensure corrective actions are implemented

Successful Candidates Will Bring

• 6+ years of operations management, business consulting, or related experience managing multi-site or multi-market operations
• 4+ years of experience managing managers (not just individual contributors), with a track record of hiring and developing strong operators
• Goal focus with a strong bias toward action and comfort operating with ambiguity
• Entrepreneurial hustle and proven self-starter with an owner's mentality; experience scaling established markets and launching new ones strongly preferred
• Data-driven mindset, strong business judgment, and proven ability to perform analysis, draw key insights, and form and execute strategy at a regional level
• Strong communication and interpersonal skills to build relationships, manage a distributed team, influence founders/execs, and inspire others
• Excellent organization and time management; comfortable managing multiple markets and priorities simultaneously
• Willingness to travel regularly between Los Angeles, San Francisco, and San Diego
• MBA or advanced degree is a strong plus
• Experience with ridesharing platforms (Uber, Lyft) is a strong plus

Compensation

• Base Salary Range: $160,000-$180,000
• Plus annual bonus and strong stock option award