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Regional Operations Director (RDO) - Boston

Location: Boston, MA
Listed: Today

What you’ll do

Lead & Develop Practice Managers

Recruit, onboard, coach, and develop PMs into strong, independent operators
Build a real talent pipeline and succession plan for all hospitals
Provide regular feedback, clear expectations, and accountability
Model leadership, communication, and presence across the market

Drive Operational Excellence

Ensure every practice runs consistently and on brand
Hold PMs accountable to labor, inventory, and experience standards
Review metrics weekly; identify gaps and drive action
Solve operational issues quickly and proactively
Ensure strong doctor-PM partnerships in every practice

Own Multi-Site Business Performance

Support PMs in managing staffing models and labor to demand
Coach PMs through budget awareness, scheduling strategies, and inventory turns
Partner with medical leaders on clinical quality to help them succeed
Monitor P&L drivers and help PMs make data-backed decisions

Support New Practice Openings

Assist with hiring, onboarding, and training
Ensure operational readiness for launch
Stabilize new markets and support early leadership

Partner Cross-Functionally

Work closely with HQ (People, Clinical, Inventory, Marketing, Finance) on launches, rollouts, and process improvements
Represent field challenges clearly and help create practical solutions
Ensure communication flows cleanly between HQ and practices

Who You Are

3+ years of multi-unit operations experience (hospitality, retail, wellness, assisted living, boutique service, or veterinary preferred)
Strong track record leading managers, not just frontline staff
Experience running metrics: labor, scheduling, inventory, service/quality KPIs
Ability to drive performance while maintaining a great team and customer experience
Comfortable in a fast-moving, growing, mission-driven environment
Excellent at communication, judgment, and follow-through
Loves being in practices and working with people - not a desk-only operator

What you’ll get

Competitive salary
Health, dental + vision insurance
401K contributions
Upward mobility and growth opportunities
Flexible paid-time off, parental leave, and company wide holidays
Health & Wellness Monthly Stipend
Discounted veterinary care for your loved ones
Growth opportunities
An opportunity to make a real impact on the people around you
A collaborative group of people who live our core values and have your back

Small Door is proudly committed to creating a diverse, inclusive and equitable workplace. We encourage qualified applicants of every background, ability, and life experience to apply to appropriate employment opportunities.

About Small Door

Small Door is membership-based veterinary care designed with human standards that is better for pets, pet parents, and veterinarians alike. Through our membership model, we deliver exceptional care, 24/7 telemedicine, transparent pricing, and modern hospitality in thoughtfully designed, stress-free spaces.

Founded in 2019 with our flagship location in Manhattan’s West Village, Small Door has quickly expanded across the East Coast. In July 2026, Small Door and Bond Vet merged to build a more connected, accessible, and compassionate veterinary care experience across routine, primary, and urgent care. The combined organization will span more than 55 clinics across major Northeast, Mid-Atlantic, and Midwest markets, serving over half a million pets.

This role will play an important part in shaping the next chapter of our combined organization and advancing our shared mission to transform veterinary care.

The Regional Operations Director (RDO) is a key field leader responsible for driving performance, consistency, and talent development across multiple Small Door practices. This role combines hands-on coaching with strategic operational oversight to ensure every hospital runs smoothly, delivers a best-in-class member experience, and develops strong local leadership.

In this role, you’ll mentor Practice Managers, optimize daily operations, and ensure each practice is meeting financial, service, and clinical partnership standards. You’ll serve as a critical connector between HQ and the field, translating insights into scalable, on-brand execution.

This role is expected to be based out of our Boston practice locations with travel to Chicago, IL. Travel will be required and expected - travel accommodations provided by Small Door.

Read the original posting

From Small Door's careers page, first listed on Rolev.ai on November 13, 2026. Rolev.ai is not the employer.

How Rolev.ai helps with this application

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Common questions

Where is the Regional Operations Director (RDO) - Boston job at Small Door located?

This Regional Operations Director (RDO) - Boston position at Small Door is located in Boston, MA. Always check Small Door's application page for specific state eligibility or relocation policies.

How do I apply for the Regional Operations Director (RDO) - Boston position at Small Door?

This listing links directly to Small Door's Ashby application page. You can apply directly on Small Door's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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