Relationship Manager - Florida

About the role

Are you someone who builds strong client relationships, earns trust quickly, and takes pride in delivering an exceptional client experience?

Are you energized by learning the ins and outs of a client’s business, anticipating their needs, and helping internal teams stay aligned on what matters most to them?

Grant Street Group is an innovative and rapidly growing software company that supports a variety of clients in specialized financial transactions. Our hosted Software as a Service (SaaS) applications focus on tax collection, electronic payments, bond auctions, and more. As a Relationship Manager at Grant Street Group, you’ll play a key role in helping our clients succeed by building deep, lasting partnerships and serving as a trusted bridge between client needs and our internal teams.

You may be a great fit if you

• Currently live in Southeast Florida within Miami-Dade, Broward, or Palm Beach County, in order to support local clients.
• Have 2+ years of professional experience in an account management role serving existing clients, preferably in a complex technical or software environment.
• Have a talent for developing strong, open, and trusting relationships with clients at all levels of an organization.
• Enjoy becoming an expert in your clients’ business, organizational structure, key decision-makers, customer base, and important third-party relationships.
• Are thoughtful and proactive in identifying potential client issues and needs before they become bigger problems.
• Communicate clearly and consistently, and you can translate client concerns, needs, and feedback into timely, actionable information for internal teams.
• Comfortable serving as a trusted escalation point and building relationships strong enough that clients feel confident bringing concerns to you directly.
• Are motivated to develop a deep understanding of GSG product lines, infrastructure, support structure, development and release cycles, pricing, and fee arrangements so you can advise clients effectively.
• Value in-person connections and are comfortable nurturing client relationships through visits, including leading Quarterly Business Reviews (QBRs) and annual events when needed.
• Are curious about the broader market and interested in understanding competitors, their offerings, and how we can continue to serve clients well.
• This role will support the Southeast Florida region, and candidates should expect approximately 50% travel for on-site client visits, meetings, conferences, and internal events.
• We reward teamwork, professional excellence, and individual responsibility. Our company is structured to support strong collaboration across teams, and we care deeply about delivering excellent service to our clients.

If you are passionate about relationship-building, client partnership, and helping clients get the most from the products and services we provide, apply today! As you’ll discover, we have a unique application process because you’re so much more than just a resume. We can’t wait to get to know you better