Repair Technician

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• Repair Technician

At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~18,000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

What is the role about?

The Repair Technician is a hands-on technical role focused on diagnosing, repairing, testing, and calibrating equipment to ensure customers receive reliable, quality service. The ideal candidate enjoys solving technical problems, working independently, and coordinating with others to keep repairs moving efficiently.

You will

• Coordinate material returns with direct customers, sales centers, and/or other E+H LA locations; approve or reject requests; and generate Return Authorizations.
• Log returned products and validate the accompanying documentation and materials.
• Clarify and confirm, or reject, product data and work requests with sales centers, direct customers, other departments and/or other E+H LA locations.
• Generate Repair Orders and/or document product receipt.
• Troubleshoot, diagnose, test, repair, modify, and/or calibrate returned products.
• Prepare reports describing completed or required work and/or issue calibration certificates.
• Calculate costs and pricing using the appropriate tools and procedures, prepare and present cost estimates.
• Update records in multiple systems and follow up through completion.
• Keep shelves clean and organized.
• Prioritize, schedule, and coordinate repair activities.
• Attend early or late meetings with other E+H LA locations.

You

• Two years of experience in a related field involving product testing, calibration, and repair, preferably including RMA processes.
• Previous experience working with industrial instrumentation.
• Previous experience in customer service is highly desirable.
• Knowledge of recordkeeping practices and procedures.
• Knowledge of basic process control and industrial instrumentation concepts.
• Ability to diagnose and identify the causes of optical, electronic, or electrochemical malfunctions.
• Ability to read schematic diagrams.
• Ability to use hand tools, specialized equipment, laboratory equipment, and personal protective equipment (PPE).
• Ability to interpret and follow test procedures, work instructions, and standard operating procedures.
• Ability to operate a personal computer and use Microsoft applications for word processing and spreadsheets, as well as specialized programs and systems.
• Ability to communicate effectively, respectfully and professionally with colleagues and customers in English, both orally and in writing.
• Ability to exercise discretion and independent judgment when resolving urgent customer matters, managing time, setting priorities, and scheduling tasks.
• Ability to learn the use of specialized equipment, systems and programs either by traditional training, or by self-training.

What can you expect from us?

• Family-owned, highly committed global company with a sustainable vision of the future.
• Lifelong learning encouraged by versatile training, tuition reimbursement, success coaching, and further education opportunities.
• Comprehensive benefit package (to include medical, dental, vision) and 401(k) savings with company match.
• Compensation is competitive and includes bonus opportunities.
• Work-life balance encouraged through our 10 company-paid holidays, paid time off, paid parental leave, employee assistance programs (financial, mental, and physical health and wellbeing), and employee discounts.
• Employees work in a safety-first, climate controlled, clean manufacturing facility with utilization of Lean practices and ergonomic workstations to enhance productivity and comfort.

Physical Requirements

• Must be able to lift up to 30 lbs.
• Must be able to perform reasonable physical activities such as stand; use hands to handle or feel; reach with hands and arms; walk; stoop, kneel and crouch, lift and move reasonable loads.

Pay and benefits

The hourly range for this full-time position is $28.00 to $36.00 per hour. The base pay that is offered for this position will vary depending on job-related knowledge, skills, experience and internal equity. Bonuses or long-term incentives may be presented in addition to the compensation package.

How do you apply?

• Nearest Major Market: Orange County
• Nearest Secondary Market: Anaheim
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