Research Impact Lead - SF

About the role

Be the face of Conveo to the world's best brands - and make them wildly successful.

What We Are Building at Conveo

Conveo is the AI research platform enabling fast, affordable, and high-quality consumer / B2B research. Global brands like Unilever, Google, and P&G use our AI video interviewer to generate insights across marketing and product teams.

#1 WHAT PROBLEM ARE WE SOLVING, AND WHY IS THIS AN IMPORTANT PROBLEM TO SOLVE

The current/traditional research methods companies rely on are slow, expensive, and superficial. Running great research also requires expertise, which is a blocker to many companies. That directly affects how well companies understand their customers and how well they can serve them. Conveo is the platform that closes this gap by enabling affordable, scaled, and deep insights in days instead of weeks.

#2 THE TEAM YOU WILL JOIN

You will join an extremely talented team of incredibly passionate, high-energy people. We go the extra mile while having the best time of our lives. Our team has the combination of decades of market research knowledge, incredible engineering ability, and experience building companies.

#3 HOW WE OPERATE

• We truly care about our clients and the problem we solve. That means we humbly go the extra mile every time.
• We work hard, and we have fun.
• To keep our quality bar incredibly high, we want to execute with the smallest possible team.

The Role

You are the face of Conveo to our enterprise clients. Your mission is to make them wildly successful - not by doing work for them, but by making them capable on the platform. You drive autonomy, expansion, and advocacy.

This is not a reactive support role. You're a growth driver. You own the full client lifecycle from onboarding through expansion, and you help build the Customer Growth function as we scale. The clients you work with are global brands with complex organizations - and your job is to turn them into Conveo power users and champions.

Your Mission

• Own a portfolio of enterprise accounts from onboarding through expansion
• Run world-class onboarding - use case mapping, stakeholder training, and first-project coaching
• Drive adoption across the client organization - activate individual users and create internal champions
• Build deep relationships with senior stakeholders at the VP/SVP level
• Travel to clients regularly - in-person is how real trust gets built
• Generate advocacy - testimonials, references, and introductions to peers at other companies
• Partner with sales to identify and drive expansion opportunities within your accounts

What We're Looking for

• 3+ years of experience in consulting, SaaS customer success, account management, or a similar client-facing role
• Outgoing and energetic - you thrive in front of clients and build trust quickly
• You think in business outcomes, not feature checklists
• Intense - fire in the eyes. You care deeply about making clients successful.
• Research experience is a plus, but not a requirement
• Willingness to travel to clients - this is a relationship-first role

Location

San Francisco. Client travel expected.