Outset
AI & Machine LearningDirect Ashby career site

Researcher

Location
San Francisco, CA (Remote)
Job type
Full-time
Level
Mid-level
Experience
3+ years
Listed
22 days ago

Skills & highlights for this role

  • qualitative research
  • participant recruitment
  • guide design
  • data analysis

Also useful

  • AI-moderated research

About the role

  • Outset invented a better way to do research: AI-powered user interviews.
  • Global brands like Hubspot, Microsoft, Uber and Nestle use Outset to achieve deeper, qualitative insights about their users at unprecedented speed and scale.
  • The research industry is massive (>$140B and growing) and ripe for disruption. Incumbents are outdated, slow, and burdened by high-cost services. That's our opportunity.
  • Outset is backed by top Silicon Valley investors and raised a $30M Series B in December 2025-less than six months after our Series A-led by Radical Ventures with participation from M12 (Microsoft’s venture arm), 8VC, Y Combinator, and Adverb Ventures.
  • The raise follows a breakout year, with our business growing 8x as enterprise customers across industries adopt our category, AI-moderated research, as the new standard for understanding people.
  • We’re a tight-knit team serving some of the world’s largest enterprises.
  • We are looking for a Researcher to join the Customer Experience team at Outset! In this role, you'll own research end-to-end for the prospects and customers assigned to you, helping them go from a question to a clear answer using our AI platform.

Responsibilities

  • Own the research process end-to-end for your projects and pilots: scoping, guide design, recruitment, fieldwork oversight, and analysis
  • Manage participant recruitment for the projects you run: define audiences and screeners, work with recruitment partners and our central Ops team, monitor fill and quality, and troubleshoot projects at risk
  • Partner with customers and prospects to clarify their research questions or business objectives and turn them into well-structured studies on our platform
  • Review and optimize studies customers build themselves, and advise prospects through their evaluation
  • Manage project scoping and recruitment operations requests from Sales and customers
  • Turn qualitative data into clear, actionable findings customers can use
  • Lead customer meetings and readouts with confidence, navigating challenges and guiding customers with research expertise
  • Deliver experiences that build satisfaction and lead to strong, ongoing partnerships, whether that means converting a pilot to paid or earning continued work with an existing customer
  • Partner with Research Managers and the Senior Research Manager for review and guidance on scoping and strategic decisions, and support them on larger accounts when needed
  • Collaborate with Account Executives, Account Directors, and Customer Success Managers on opportunity strategy and to keep research tied to the customer's broader goals
  • Collaborate with contractors on projects where they are assigned
  • Flag platform and process improvements based on patterns across your projects

Qualifications

  • 3-5+ years in research, insights, consulting, or strategy roles, with strong hands-on qualitative research experience
  • Comfortable owning a study and leading customers to a successful project, including navigating challenges and guiding customers with research expertise
  • Working knowledge of participant recruitment (screeners, panels and vendors, incentives, quality control)
  • Strong written and verbal communication, able to explain research clearly to technical and non-technical audiences
  • A proactive, detail-oriented approach to juggling multiple projects and timelines at once
  • Curious and coachable
  • Comfortable with ambiguity in a fast-moving startup environment
Read the original posting

From Outset's careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.

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Common questions

Where is the Researcher job at Outset located?

Yes, this Researcher opening at Outset is listed as San Francisco, CA (Remote). Always check Outset's application page for specific state eligibility or relocation policies.

What qualifications are required for Researcher at Outset?

For the Researcher role, Outset highlights 3+ years of relevant experience; experience with qualitative research, participant recruitment, guide design, data analysis. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.

How do I apply for the Researcher position at Outset?

This listing links directly to Outset's Ashby application page. You can apply directly on Outset's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.

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