Retail Manager

Pay Rate

Salary - Salary Plan, 70,000.00 USD Annual

About the role

We're looking for a friendly, compassionate, leader to join our culinary team!

Manage the day-to-day operations of a retail environment to create a profitable cafe where hard-working hospital staff and families of patients can take a break and enjoy a nice meal. Lead a goal-oriented retail food service department to create a team environment that is effective, productive, and rewarding.

Responsibilities

• Manage the cafe retail area to provide excellent customer service and support revenue growth
• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
• Develop and monitor evaluation processes for customer satisfaction
• Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance
• Lead retail team member recruiting, training, development, scheduling, and assignments
• Perform daily inspections and assessments and coach and counsel team members
• Manage and monitor all department sales and costs

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Minimum associate's degree; bachelor's degree preferred
• 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining
• 3+ years of management
• Experience with cash handling policies and procedures
• Familiarity with various point of sales (POS)/register systems
• Knowledge of hospital food service operations
• Computer skills including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

Not Required But a Big Plus

• Proficiency in languages other than English, especially Spanish
• Certified Dietary Manager (CDM), or willingness to obtain certification within 18 months

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

• Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place..
• Veterans and candidates with military experience are encouraged to apply.
• HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS

HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

• We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey.
• We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity.
• Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.