Retail sales representative ( greeter)

About the role

Position is the first contact for greeting and welcoming customers as they enter the store. Responsibilities include:

• Maintaining professional appearance and demeanor to set the stage for exceptional service with Verizon Wireless
• Providing a consistently excellent customer service experience by maintaining the highest degree of courtesy and professionalism
• Checking customers into automated check-in device (if applicable) or keeping a manual list of customers waiting
• Assess customers needs in order to correctly assign to correct work group (sales, customer service or technical support)
• Directing customers to appropriate section of the store while they wait (based on their original request) or familiarize customers with store layout and available resources
• Provide customer promotional flyers
• Managing wait times and customer expectations to help monitor store flow
• Directing customer to appropriate representatives
• Thanking customers for their business as they leave

Hours

Hours will vary depending on the weekly schedule. Stores are open 7-days a week, scheduling flexibility is a must and will include nights and weekends.

Qualifications

• Excellent written and verbal communication skills
• High school diploma or equivalent
• Must be over 18
• PC Skills (knowledge of Windows environment)
• Ability to work in a fast-paced retail store environment
• Must be able to stand on feet all day
• Strong interpersonal skills, friendly outgoing personality

Desirable

• 1-2 years in retail sales
• AA in business administration or marketing a plus or equivalent work experience

Additional Information

All your information will be kept confidential according to EEO guidelines.