Returns Analyst I (Req #1450)

Overview

*Candidates must be located in or near the Sterling, Virginia area with a willingness to work on-site Monday-Friday 9am-6pm*

As a Returns Analyst I, you will be responsible for researching difficult, unusual and case sensitive returns issues, resolving post-shipment issues and managing customer product returns. You will assist with the customer order process and order edits, assisting with RMA inventory counts and managing additional operations projects, as necessary.

The essential functions of this position include

• Obtain vendor return approvals
• Qualify and manage customer return requests
• Work with your manager, upper management, outside vendors to resolve issues
• Identify issues impacting business process and revenue, escalate them to and through the proper channels
• Conduct quarterly inventory counts
• Create new purchase orders and sales orders to allow the Invoicing department to bill customers
• Work with internal departments in preventing and resolving customer issues
• Ensure material availability; coordinate with sales team, vendors, and customer to schedule/process freight shipments and pickups
• Work with warehouse personnel to help identify and resolve warehouse issues
• Work in warehouse management system to process returns
• Manage physical handling of returned goods
• Research and resolve post shipment issues such as short shipments, over-shipments, lost or damaged shipment
• Edit customer orders, as needed
• Work with configuration team on internal warranty returns
• Manage other projects and additional responsibilities, as needed

Qualifications

• Minimum of one year of customer service experience
• 4-year degree is preferred, or equivalent experience
• IT Industry related experience is a plus
• Ability to prioritize and multi-task
• Excellent verbal and written communication skills
• Effective written communication skills
• Strong attention-to-detail
• Ability to utilize internet to research, analyze and process returns
• Knowledge of Microsoft office suite of products
• Must be a team-player with a "can do" attitude

Pay and benefits

The initial base salary range for this position is expected to be between $19.23 and $24.03 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees' varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

Additional information

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies: ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.