RMA Specialist

Essential Functions

• Equipment Testing and RMA Processing:
• Test returned equipment, including electrical testing, to diagnose issues and verify functionality.
• Document and report findings for each tested item.
• Coordinate with vendors and customers to manage the RMA process.
• Ensure timely processing and return of defective or repaired equipment.
• Asset Tracking and Management:
• Maintain accurate inventory records of all company assets.
• Track the movement and status of equipment across various sites.
• Ensure proper tagging and documentation of new and existing assets.
• Conduct periodic audits to verify asset locations and conditions.
• Documentation and Reporting:
• Compile and upload detailed reports and documentation for tested equipment.
• Maintain records of asset inventory, including transfers and disposals.
• Prepare and submit required paperwork and reports to management using Excel.
• Coordination and Communication:
• Collaborate with team members and leadership to ensure smooth workflow.
• Communicate effectively with vendors, customers, and internal departments.
• Provide regular updates on asset status and RMA processing.
• Compliance and Safety:
• Adhere to safety and quality control requirements.
• Follow company policies and procedures, including those related to vehicle and equipment use.
• Ensure compliance with all relevant regulations and standards.

Skills

• Strong Excel skills for data tracking and reporting.
• Ability to lift/pull heavy equipment.
• Strong organizational and record-keeping skills.
• Effective communication skills, both oral and written.
• Team-oriented mentality and safety consciousness.
• Must pass a drug screening test and a criminal background check.

Education and Experience

• High school diploma or GED equivalent required.
• Experience in equipment testing, electrical testing, asset tracking, or related fields.
• Familiarity with RMA processes and inventory management systems.

Job Classification

• Pre-Deployment
• Non-Exempt

Work Environment/Hazards

• Work primarily in indoor settings with some outdoor activities.
• Exposure to varying noise levels and use of PPE as required.

Physical Demands

• Stationary position for extended periods.
• Frequent movement and handling of objects weighing 50 pounds or more.
• Regular use of hand and power tools

Working Hours/Days

• Full-Time
• Monday through Friday
• Occasional weekends required.
• Overtime as needed.
• Irregular hours may be required.

Travel Requirements

• 10-15% travel required as needed

Work Location: In person