Sales Associate

The impact you'll make

• As a Sales Associate, you're the face of La Senza.
• You bring energy, passion, and confidence to every customer interaction, creating exceptional experiences that build loyalty and drive results.
• You embody our brand values through expert product knowledge, teamwork, and a dedication to delivering an inspiring shopping environment.

What you'll do

• Deliver exceptional, positive customer experiences that are effortless, inspiring, and memorable.
• Engage with customers to understand their needs and provide personalized recommendations.
• Demonstrate deep product knowledge and the La Senza selling model to achieve personal and store sales goals, including Sales Per Associate Hour (SPAH) and conversion metrics.
• Drive personal sales performance and contribute to store success through confident customer engagement.
• Demonstrate teamwork across all zones to ensure a seamless and consistent customer journey.
• Contribute to a fun, inclusive, and team-driven atmosphere that celebrates success and collaboration.
• Support daily store operations, including opening/closing tasks, cash handling, and register transactions (as assigned).
• Maintain visual presentation standards by keeping displays full, organized, and aligned with the brand guide.
• Replenish merchandise efficiently to ensure all sizes, colors, and styles are represented on the sales floor.
• Assist with merchandise preparation, including accurate ticketing, markdowns, markups, and promotional pricing.
• Uphold brand standards through proper handling of product transfers, damages, and compliance items.
• Maintain awareness of product availability and customer requests, sharing feedback with store leadership to improve assortment and service.
• Support loss-prevention initiatives by promoting a culture of honesty and connecting strong customer service with shrink reduction.
• Support Health & Safety policies to ensure a safe work environment.
• Take pride in the store's appearance by maintaining cleanliness, organization, and attention to detail.
• Lead with professionalism, positivity, and pride in representing the La Senza brand.

What you bring

• Passion for fashion, retail, and creating memorable customer experiences.
• A genuine, confident, and energetic personality that inspires others.
• Strong communication and interpersonal skills with a focus on teamwork.
• Ability to thrive in a fast-paced environment and adapt to change.
• Self-motivation with a desire to learn, grow, and achieve results.
• Flexibility and availability to work a retail schedule (days, evenings, weekends, holidays, and non-business hours as required).
• Previous retail or customer service experience an asset, but not required - we'll train you!

How we'll support you

• Competitive hourly pay and a 50% employee discount - share the confidence with your wardrobe.
• On-the-job training, coaching, and learning opportunities to help you grow.
• Recognition programs and a values-driven culture where your voice matters.
• A supportive, inclusive, and positive team environment built on respect and trust.

Our leadership DNA (how we show up)

• Inspire & include: Build customer confidence and uplift your teammates.
• Own the outcome: Take accountability for results and bring energy to every shift.
• Stay curious: Learn, adapt, and embrace opportunities to grow.
• Lead safely: Follow company policies and maintain a safe, respectful environment for all.