Sales Coordinator

About the role

Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.

We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.

Real Estate Business Development, Data, & Account Management Support

• Maintain accurate records in Salesforce CRM, including building data, building management contacts, and all associated project and relationship data
• Support the Real Estate Account Management team through partner and building research, meeting preparation, Salesforce data QC, and other administrative tasks
• Coordinate the fulfillment of building management onboarding materials, engagement gifts, and other partner-facing resources on an ongoing basis
• Support the administration and ongoing success of Pilot's Real Estate Broker program, including partner onboarding, lead qualification, commission processing, reporting, partner communications, and day-to-day program support
• Administer the Real Estate lead management process, including qualifying and assigning leads, creating CRM records, maintaining accurate lead and account data, and ensuring CRM integrity through ongoing daily updates
• Provide administrative support to Account Managers by maintaining accurate and up-to-date account, tenant, and building information, coordinating data updates, and ensuring records remain current.

Direct & Inbound Sales Support

• Manage the Direct Sales lead generation process, including training, oversight of outside lead generation contractors, and ensure annual lead generation across Pilot’s building portfolio
• Support the Direct and Inbound Sales team through prospect research, meeting preparation, and other administrative tasks as needed
• Facilitate prospect and customer edits, including terms of service and addendum reviews, to support the sales team through the sales process.
• Support the team with opportunity creation, pipeline staging, forecasting, and regular opportunity reviews.

General Sales Support

• Provide broad administrative support across sales functions as needed, helping the team stay organized and focused on revenue-generating activities
• Create and curate team training materials and facilitate relevant trainings to support upskilling, knowledge sharing, and process improvement.
• Ensure data accuracy and integrity by reviewing newly created Pilot services in Salesforce CRM and addressing any discrepancies.

What We’re Looking for

• 3-5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment
• Demonstrated project management skills - ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders
• Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types
• Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus
• Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers
• Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance
• Comfortable working independently and managing competing priorities without close supervision, while knowing when to escalate
• Familiarity with telecommunications, real estate, or infrastructure services is a plus; demonstrated ability to quickly learn technical products and internal processes is a must
• Ability to work in a hybrid environment with a minimum of 3 days per week in our New York City office

Pilot’s Pay & Perks

• Base salary of $75,000 - $90,000
• Company-sponsored Medical, Dental, Vision Coverage
• Company-sponsored 401(k)
• Commuter & Wellness Reimbursement
• Competitive PTO

Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.

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