Sales Development Representative (Utah, United States)

About the role

Location: Hybrid in SLC, Utah

Salary

Competitive base + Commission

The Team

Our Sales team is the engine that brings Nivoda's mission to life. We're a high-energy, globally distributed group that moves fast, owns outcomes, and genuinely cares about the success of every jewelry business we work with. This is a team that thrives on commercial creativity, deep customer relationships, and relentless execution and we're growing fast.

About the Role

As a Sales Development Representative (SDR) at Nivoda, you'll be at the front line of our North American growth - identifying, engaging, and qualifying prospective jewellery businesses, and turning cold outreach into warm, excited conversations for our Account Executive team.

This is a phone-first, high-volume role: you'll be on the phone every day, having genuine conversations with jewelry business owners across North America and building the pipeline that powers our expansion. It's also a launchpad - you'll learn the full sales motion, build real expertise in an industry undergoing massive disruption, and accelerate your career in tech sales.

What Would You Be Doing?

• Proactively prospect and qualify new business opportunities via outbound calls, emails, and LinkedIn, targeting independent jewellers, retailers, and diamond buyers across North America.
• Research target accounts to identify key stakeholders and tailor outreach that resonates, no generic copy-paste sequences.
• Conduct high-volume outreach with a clear narrative: help prospects understand how Nivoda saves them time, money, and headaches.
• Qualify inbound leads efficiently, ensuring the right conversations get to the right AEs at the right time.
• Book and hand off high-quality discovery calls to the Account Executive team, with clear notes and context.
• Maintain a clean and accurate CRM (we use Salesforce), pipeline hygiene matters here.
• Collaborate closely with AEs and marketing to refine messaging, test new sequences, and share what's working.
• Hit and exceed weekly and monthly KPIs around activity, conversations held, and meetings booked.
• Stay sharp on Nivoda's product, competitive landscape, and the jewellery industry - we invest in your learning.
• Be a key voice in shaping how we build and scale the SDR function in North America.

What Do We Need from You?

• B2B sales or business development experience - ideally at a high-velocity SMB SaaS or marketplace company
• Proven cold calling experience and genuine comfort on the phone, this role requires daily outbound calling and you need to be energised by it, not just willing to do it.
• You understand what a strong SMB sales motion looks like - short cycles, high volume, value-led conversations.
• Excellent communicator - you write clearly, speak confidently, and can adapt your pitch on the fly.
• Resilient and driven - you don't let rejection slow you down. You treat every 'no' as data and iterate.
• Naturally curious - you ask good questions and genuinely want to understand the customer's world before you pitch.
• Organised and accountable - you keep your pipeline clean, your follow-ups timely, and your commitments.
• Comfortable working in a fast-paced, ambiguous environment where things evolve quickly and initiative is rewarded.

Nice to Have

• Experience in the jewelry industry, luxury goods, or a marketplace with a jewellery or luxury vertical
• Familiarity with Salesforce or another CRM for pipeline management.
• Any exposure to marketplaces, two-sided platforms, or B2B e-commerce.
• A second language - we're a global team and we love it.

Our Culture and What We Offer

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our Current Benefits

• Flexible working hours and a vibrant company culture
• Remote work

401K benefit (US)

• Plenty of opportunities for growth and learning
• Unlimited holiday allowance
• Chance to join and contribute to a company during its exponential expansion phase