Sales Operations Analyst

Position Overview

The Senior Analyst, Sales Operations is responsible for enabling and optimizing the sales cycle for complex enterprise accounts within an Account-Based Selling (ABX) framework. This role focuses on ensuring operational excellence, process governance, and providing commercial and analytical support to the Sales Team.

The Senior Analyst will champion the integrity and efficiency of the sales process, tools, and assets, quantifying value propositions, managing commercial assumptions, and coordinating internal resources to drive successful customer acquisition and deal closures.

As AI tools increasingly handle repetitive execution tasks, this role is defined by the strategic human thinking layer on top - the situational awareness, cross-functional coordination, and commercial instincts that add value to automated tool outputs.

This is an ideal step-up role for a high-performing Sales Ops contributor who is ready to own the function - someone who brings fluency with AI tools alongside the strategic thinking and judgment that defines great operational performance.

Essential Functions

• Sales Process Governance & Enablement
• Oversee governance in Sales processes, tools, and frameworks, ensuring alignment with strategic objectives and operational efficiency.
• Manage application of standard templates and commercial assumptions to maintain consistency and accuracy across all sales interactions and proposals.
• Ensure opportunities are managed cleanly and efficiently through the sales pipeline, leveraging internal systems, best practices and overseeing cross functional collaboration.
• Commercial Support & Deal Management
• Manage account intelligence and research resources to ensure the team has market and account insights and data needed for targeted opportunity engagement.
• Support commercial approach and negotiations with ad-hoc analysis to resolve key issues, providing data-driven insights during critical deal stages.
• Coordinate sales proposal workflow, ensuring timely and compliant delivery of professional proposals to prospects.
• Generate ROI templates; assist with savings calculations and commercial guardrails, empowering the sales team to present compelling financial offers.
• Lead overall RFP response process management, including timeline establishment and milestone tracking, coordinating involvement across departments through to final deliverables.
• AI Operations Leadership
• Serve as the team's internal lead on AI tool deployment, calibration and governance for sales pursuits and support.
• Manage workflow automation optimization, applying strategic judgment to align agent-based vs. team member tasks and assignments with resourcing and priority constraints.
• Develop and manage practical prompt and quality standards for AI-generated content across the Sales Ops function.
• Stay current on the evolving AI landscape and bring forward well-reasoned recommendations for resource alignment, processes, and tools.

What You'll Bring

• Bachelors degree in a business discipline.
• Minimum of 5 years experience in sales, sales operations or related roles.
• Strong hands-on experience with Salesforce and other BI/Sales/Marketing tools
• Native understanding of AI tools in the workplace
• Accuracy and consistency in quantitative analysis.
• Proficient creative / presentation skills.
• Comfortable with ambiguity and capable of succeeding in a fast-paced, dynamic environment.
• Excellent written and verbal communication skills with experience presenting to executives.
• Experience in aviation a plus but not required.

Total Rewards Package

401(k) with employer matching

Paid Time Off

• Extended health insurance, LTD, life insurance, and Employee Assistance Program
• Access to company-sponsored volunteer and community engagement programs
• Recognition & rewards program
• Smart - Casual dress code

Compensation

The good faith annual salary range for this position is $80,000 - $90,000 USD.

Compensation is determined based on several factors, including the candidate's experience, qualifications, and skill set, geographic location, as well as internal alignment and external benchmarks.

Other Duties

• Duties, responsibilities and activities may change at any time according to business needs.
• The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO).

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.