Sales Operations Manager

About the role

Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies.

We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. If you're looking to be part of what's next in communication, you're in the right place. We believe the best customer experiences happen when humans and AI work together.

Our agentic voice AI portfolio-AIR, AVA, and ACE-brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere. With $2.5B+ in ARR and $250M invested in R&D annually, we're building the future of AI-powered business communications. This is where you and your skills come in.

We're currently looking for a Sales Operations Manager. The Sales Operations Manager will play a key role supporting RingCentral's Acquisition sales organization - the BDR and Acquisition seller teams responsible for driving new-logo growth.

You'll act as a trusted operational partner to sales leadership, combining rigorous analysis with hands-on execution across forecasting, annual planning, territory design, quota setting, and lead routing. This is a highly visible role for someone who enjoys translating data into clear, actionable recommendations and who thrives on the recurring rhythm of the business. Job

Duties

Own and manage the weekly sales forecasting cadence for the Acquisition org (BDR and Acquisition sellers), ensuring high forecast accuracy and strong pipeline hygiene Support annual planning: target-setting, capacity modeling, market/segment sizing, and headcount planning in partnership with sales and finance leadership Design and maintain territory models that ensure balanced, fair, and attainable coverage across BDR and Acquisition seller teams Support quota setting methodology and allocation for BDR and Acquisition sellers, ensuring quotas are equitable and aligned to bookings targets Own and optimize lead routing logic and processes, ensuring inbound and outbound leads are distributed accurately, fairly, and efficiently across BDR and Acquisition teams Serve as a Sales Ops business partner to Acquisition sales leaders - fielding ad hoc requests, building analyses, and recommending action Manage recurring weekly, monthly, and quarterly reporting cycles (pipeline reviews, QBRs, executive/board-level reporting) Build dashboards and reporting that surface trends, risks, and opportunities across pipeline, bookings, and productivity Support CRM (Salesforce) data hygiene, process documentation, and continuous improvement of sales workflows and systems, including lead routing rules and assignment logic Partner cross-functionally with Finance, Deal Desk, Sales Enablement, and Marketing to support go-to-market execution for the Acquisition motion Contribute to ad hoc strategic projects supporting the scale and growth of the Acquisition motion Desired Qualifications 10+ years of experience in Sales Operations, Revenue Operations, Business Operations, or a similarly analytical role, ideally supporting a BDR/SDR or Acquisition-focused sales organization Hands-on experience with sales forecasting, territory/quota design, or annual operating plan processes Strong understanding of lead routing logic and tools (e.g., LeanData, Chili Piper, native Salesforce routing) and experience optimizing lead flow and assignment across BDR and Acquisition teams General curiosity and desire to build AI workflows leveraging Claude, OpenAI, etc Strong Excel/Google Sheets modeling skills; experience with Salesforce, Tableau, Sigma, or similar BI/planning tools is a plus Strong analytical and problem-solving skills, with the ability to translate complex data into clear, actionable recommendations Excellent communication skills and the confidence to partner directly with sales leadership Highly organized and detail-oriented, with the ability to manage multiple recurring deliverables against deadlines Self-starter who is comfortable operating in a fast-paced, evolving environment SaaS, telephony, or high-tech industry experience a plus Bachelor's degree required; Business, Finance, or Analytics-related field preferred

What we offer

Comprehensive medical, dental, vision, disability, life insurance Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits Voluntary supplemental health coverage and life insurance 401K match and ESPP Paid time off and paid sick leave Paid parental and pregnancy leave Family-forming benefits (IVF, Preservation, Adoption etc.)

Emergency backup care (Child/Adult/Pets) Employee Assistance Program (EAP) with counseling sessions available 24/7 Free legal services that provide legal advice, document creation and estate planning Employee bonus referral program Student loan refinancing assistance Employee 1:1 coaching, perks and discounts program About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone™ (MVP™) global platform.

More flexible and cost effective than legacy on-premises PBX and video conferencing systems that it replaces, RingCentral® empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral is headquartered in Belmont, California, and has offices around the world.

If you require such accommodations, please click on the following link to learn more about how we can assist you. If you are hired in Colorado, California, Hawaii, Nevada, New York, Maryland, Washington, Connecticut, Rhode Island, the compensation range for this position is between $118,400 and $144,400 for full-time employees, in addition to eligibility for variable pay, equity, and benefits.

Benefits may include, but are not limited to, health and wellness, 401k, ESPP, vacation, parental leave, and more! The salary may vary depending on your location, skills, and experience.