Sales Operations Manager (Smart Factory Solutions Sales)

About the role

Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations.

Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity.

At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.

What we can offer

A crafted employee experience designed to foster professional growth, a focus on health & well-being and an internal community that will set you up for success.

We offer an environment that enables colleagues to demonstrate their capabilities, focus on their work and create value. At LG, you're encouraged to take a creative and individual approach to challenges with strong emphasis placed on performance and skill-and equal, merit-based opportunities across the board. We want our colleagues to grow with our global business. That's why we deliver sure rewards for exceptional performance and offer industry-leading benefits. Come join the team!

The Opportunity

LG Electronics is seeking a Sales Operations Manager to run the commercial operations backbone of our Smart Factory Solutions business in North America. This is an individual contributor role within the Smart Factory Solutions sales organization.

The Sales Operations Manager owns quote and proposal document preparation, contract and supplier registration administration, pricing tools, and pipeline reporting, so that the sales team can spend its time with customers.

Our customers are manufacturing and logistics operations across automotive and EV, battery, semiconductor and electronics, logistics and fulfillment, aerospace and defense, industrial machinery, and other discrete manufacturing sectors. Pricing decisions and customer commitments remain with sales leadership.

Responsibilities

Quotes, Proposals, and Pricing Tools

• Prepare quotes and proposal documents for sales leadership approval using standard templates, and manage version control and submission
• Maintain the price book, quote templates, and margin reporting tools, including exchange rate and cost input updates from headquarters
• Track RFI and RFQ deadlines and deliverables across all open opportunities and drive internal inputs to completion on time

Contracts, Registrations, and Customer Systems

• Administer NDAs, master agreements, and contract amendments through internal legal and signature processes
• Manage supplier registrations, customer procurement portals, and compliance questionnaires including sustainability and information security submissions
• Coordinate customer system account setup and access for internal and headquarters team members

Pipeline, Reporting, and Order Administration

• Maintain the opportunity pipeline and produce weekly pipeline, forecast, and activity reports for sales leadership and headquarters
• Process purchase orders, track invoicing milestones with Program Management and Finance, and maintain order documentation
• Maintain the sales team's shared document structure, meeting records, and action tracking

Qualifications

Education

• Bachelor's degree in Business, Engineering, Supply Chain, or related field

Experience

• 5+ years in sales operations, sales support, contract administration, or customer account administration for an industrial or manufacturing supplier
• Experience with customer procurement portals and supplier registration processes for large manufacturers
• Experience administering NDAs and commercial contracts through legal and signature workflows
• Experience supporting a sales team with quotes, pricing tools, and pipeline reporting
• Experience working with overseas headquarters teams across time zones (preferred)

Skills & Competencies

• Advanced Excel including pricing models, lookups, and scenario tables
• Strong process discipline, accuracy, and deadline management across many parallel items
• Clear written communication for customer facing documents and internal reporting
• Proficiency with CRM or project tracking tools

• #LI-DR1
• Recruiting Range $80,000—$115,000 USD

Benefits Offered Full-Time Employees

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.

Benefits Offered Temporary/Contractors

• Eligible for the relevant benefit programs offered through our partner agencies.