Sales Ops Project Coordinator

About the role

We are Energy Systems, the leader in industrial power solution sales, service, and rentals.

With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals.

The Operations Project Coordinator provides flexible, cross-functional support across Sales and Service Operations, executing work tied to short-term initiatives and operational priorities. This role is deployed across a variety of workstreams-including billing accuracy, order and delivery support, and customer issue resolution-to help ensure continuity, accuracy, and timely execution of key business processes.

The Coordinator partners with internal teams to support project execution, stabilize processes during periods of change, and document workflows for transition back to ongoing ownership. Success in this role requires adaptability, strong coordination skills, and the ability to manage multiple priorities in a dynamic environment.

Essential Duties

• Support execution of short-term operational projects across Sales and Service Operations teams
• Flex across workstreams based on business needs, supporting initiatives related to billing, order management, and service operations
• Assist in stabilizing processes during system, volume, or organizational changes
• Document workflows, procedures, and key learnings to support handoff back to business owners
• Coordinate and execute tasks that support order processing, delivery, and post-delivery issue resolution
• Intake, triage, and route operational issues (e.g., missing or damaged components, order discrepancies) to appropriate teams
• Partner with cross-functional teams to ensure timely resolution of customer and operational requests
• Support dispatch, service follow-up, and coordination activities as needed
• Perform data entry, validation, and correction activities across operational systems to maintain accuracy
• Monitor and resolve discrepancies, escalating issues when necessary
• Contribute to improving data quality and operational consistency across systems and workflows
• Respond to internal and external requests, ensuring timely and professional communication
• Provide support for customer-facing processes, ensuring a smooth experience throughout the order and service lifecycle
• Route inquiries and requests to appropriate teams while maintaining visibility to resolution
• Identify opportunities to improve processes, documentation, and handoffs across teams
• Support the development and maintenance of SOPs and job aids
• Provide feedback to leaders on recurring issues, gaps, or inefficiencies

Minimal Qualifications

• High school diploma or equivalent
• 1-2 years of experience in operations, customer support, order management, or project coordination
• Proficiency with Microsoft Office and familiarity with ERP/CRM systems

Preferred Qualifications

• Experience with Field Servio
• Experience supporting cross-functional projects or operational initiatives
• Exposure to service operations, dispatch, or order-to-cash workflows
• Experience working in a fast-paced, high-volume environment

Knowledge, Skills & Abilities

• Ability to follow SOPs and structured workflows.
• Ability to manage multiple priorities and flex across different types of work
• Strong organizational and coordination skills
• High attention to detail and accuracy
• Effective written and verbal communication
• Ability to work independently while knowing when to escalate issues
• Service-oriented mindset with a focus on problem-solving

Physical Demands

• Regular computer use; ability to lift up to 10 lbs.

Work Environment

• Office environment with occasional exposure to warehouse/production areas.

Travel

• 0-10%

FLSA Status

• TBD