Senior Analyst, Applications

About the role

Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!

As one of the largest community health centers in the country, NeighborHealth is proud to serve the greater Boston area with a strong commitment to the health and well-being of our patients and communities.

Whether you're a nurse or physician providing direct care, a manager leading dedicated teams, or part of the essential support staff who keep our operations running smoothly - every role at NeighborHealth is vital. Together, we're advancing medicine and delivering the best care experience for our patients and community!

Interested in this position? Apply online and create a personal candidate account!

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To learn more about working at NeighborHealth and our benefits, please visit our Careers Page.

• Time Type: Full time
• Department: IT
• All Locations: 151 Orleans Street

Position Summary

The Epic Senior Application Analyst directs in the analysis of end-user requirements, procedures and problems needed to automate work processes or to improve existing applications. The Senior Application Analyst assists in the evaluation, development and implementation of new computer systems and projects for the health center. The Senior Application Analyst also acts as a liaison between identified end-user departments and software vendors to resolve problems related to assigned applications.

Manages assigned projects independently

• Identifies and develops project team
• Coordinates and prepares regular project meetings
• Collects and analyzes information from project team, vendors and end users
• Evaluates and resolves workflow issues
• Evaluates and resolves system issues
• Evaluates departmental and health center policy issues
• Communicates to all stakeholders the status of the assigned projects
• Works with vendors to meet agreed upon timelines
• Manages reporting requirements essential for the project
• Works with other project leaders to maintain work balance within the department and the health center

Supports on-going systems

• Maintains on-going working relationship with the appropriate vendor contact for the assigned system(s)
• Prioritizes problems and communicate same to vendors and to Director of Applications
• Participates in the Help Desk
• Maintains designated master files/logs and documents changes to same
• Prepares and updates training materials for designated systems as needed
• Acts as a back-up to primary trainer, if appropriate, for the analyst's designated system(s)

Assists in the implementation of system enhancements and upgrades

• Participates in vendor training or internal training on assigned system or enhancements
• Designs testing plans for enhancements and upgrades and any required system building
• Implements Test plans for system enhancements and upgrades
• Communicates effectively with end users and vendors on the status of the software being tested. Includes documentation of bugs and requested enhancements and tracking of same
• Assists in the development of any needed training to support the new enhancement or upgrade. Includes but is not limited to development of course outline, objectives, and class materials in conjunction with the Training Department and participation in the actual training
• Coordinates, as needed, upgrades or installation of new software and/or hardware with vendors, Technical Support, Help Desk, and end-user departments
• Provides end-user support as appropriate for the application and coordinates with the Help Desk to provide on-going support. Includes provision of documentation and training appropriate to the Help desk function. Note that this will include some weekend/off shift work hours depending upon the application

Coordination of report needs for assigned areas

• Documents report requests appropriately
• Develops, writes, and verifies reports as assigned and documents them for end-users

Skills

• Excellent verbal and written communication skills
• Excellent Customer service skills
• Computer literacy skills as well as the ability and desire to learn new applications quickly
• Ability to analyze business problems
• Knowledge of process re-design, re-engineering
• Domain knowledge in a clinical or healthcare business area
• Self directed learner
• Proven organizational skills
• Ability to think broadly and to manage details
• Project Management

Certifications

Epic Resolute Professional Billing Claims - Required

Epic Tapestry - Preferred

Experience

• At least five (5) in Healthcare IT support

Education

• Bachelor Degree in computer science, health science, or business
• Masters Degree and/or Management experience preferred

Pay

• $99,840 - $153,920 annually, based on experience