Senior Business Analyst

About the role

At Morgan & Morgan, the work we do matters. For millions of Americans, we're their last line of defense against insurance companies, large corporations or defective goods. From attorneys in all 50 states, to client support staff, creative marketing to operations teams, every member of our firm has a key role to play in the winning fight for consumer rights. Our over 6,000 employees are all united by one mission: For the People.

Our Complex Litigation practice represents tens of thousands a year against the largest companies in the U.S. In recent years, we have successful defended clients' rights to data privacy against Capital One and Google, helped 1000s of veterans earn justice against 3M, and achieved $1B+ settlements for clients harmed in disasters such as the East Palestine Train Derailment and the Maui Wildfires.

Summary

We are seeking a Sr. Business Analyst to join our Strategy & Operations team. In this role, you will identify opportunities to streamline business operations through AI, automation, and intelligent workflows. You will partner with operational leaders to eliminate manual work, improve decision-making, and build scalable solutions that increase efficiency across the firm.

Success in this role requires someone who combines strong analytical thinking with a builder's mindset. You should be comfortable using modern AI tools such as Claude Code to develop automations, analyze complex information, and create practical solutions that solve real business problems.

Responsibilities

• Partner with leadership to identify, prioritize, and implement AI-driven process improvements.
• Design, build, and maintain AI-powered workflows using Claude Code, Cowork, and similar tools.
• Collaborate with engineering team to design document review and information extraction workflows that leverage LLMs and process automations to analyze high volumes of records and correspondence.
• Build automations that connect internal systems, move and reconcile data, and reduce manual labor.
• Write, test, and continuously improve prompts and AI workflows to ensure reliable, high-quality output.
• Package successful automations into reusable tools that can be leveraged across multiple teams.
• Design, build, and maintain dashboards and operational reporting using Power BI, Superset, Salesforce/Litify, and Excel.
• Write SQL queries against Redshift to extract, transform, and analyze operational data.
• Monitor the performance of deployed automations and continuously improve reliabilityand business impact.
• Stay current on emerging AI capabilities and proactively recommend new opportunities to improve operations.

Qualifications

• 3-6 years of experience in business operations, analytics, business intelligence, technical operations, or a related field.
• Hands-on experience building practical solutions using Claude, Claude Code, GPT, or comparable AI platforms.
• Proficiency with SQL and Python.
• Experience with Power BI, Salesforce/Litify, Redshift, or comparable reporting and CRM platforms is preferred.
• Strong analytical and problem-solving skills with a focus on process improvement and measurable business outcomes.
• Ability to manage multiple projects in a fast-paced environment.
• Excellent written and verbal communication skills.
• Bachelor's degree or equivalent practical experience, preferably in Business, Computer Science, STEM, or a related field.

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Benefits

• Morgan & Morgan is a leading personal injury law firm dedicated to protecting the people, not the powerful.
• This success starts with our staff.
• For full-time employees, we offer an excellent benefits package including medical and dental insurance, 401(k) plan, paid time off and paid holidays.