Senior Business Analyst for the Division of Budget and Program Operations (City HAP Program)

Your Team

The Office of Housing Access and Stability ("HAS") consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing.

The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

The Division of Budget and Program Operations (BPO) within the Office of Housing Access and Stability provides support services to the Division of Housing Opportunity, Division of Tenant and Owner Resources, the Division of Housing Stability, and the Division of Policy and Program Innovation. BPO assists with monitoring and supporting program budgeting and planning, including both staffing and procurement support.

The Division also manages the Housing Quality Enforcement and related inspection functions for the Office. In addition, the BPO team coordinates technology initiatives and analytics across the Office in coordination with key technology stakeholders across the agency, providing support on key systems to internal and external stakeholders.

Your Impact

The City Housing Assistance Program (CHAP) is a city funded rental assistance program administered by the New York City Department of Housing Preservation and Development (HPD).

The program provides rental assistance to low-income households with incomes at or below 50% of Area Median Income (AMI) who are at risk of homelessness, including eligible rent-stabilized households facing eviction for nonpayment of rent and certain households residing in shelter who do not qualify for existing rental assistance programs.

CityHAP helps eligible households maintain stable, permanent housing by subsidizing their rent, with the household generally contributing 30% of its adjusted monthly income toward rent. The program provides targeted assistance to New Yorkers facing housing instability while helping preserve rent-stabilized housing and prevent homelessness.

Your Role

The Division of Tenant and Owner Resources is in the process of implementing a series of large transformative technology projects that affect all users in the division. Under the direction of the Director for Program Strategy, you will be assisting in managing the implementation of HPD's 5 Year Technology Plan for the Office of Housing Access and Stability and other technological initiatives.

Your Responsibilities

• Assist with the management and execution of DTR's 5 Year Technology plan. Participate in meetings with HAS, vendors and HPD Tech teams to assess operational issues, suggest technology solutions, catalog existing technology and technology needs, and strategize the delivery and timing of technology solutions.
• Assist in managing and coordinating multiple technology projects. Participate in working with HAS staff, stakeholders and leadership, collecting requirements, and assisting with prioritization. Maintain a working knowledge of technologies, and projects in flight; their level of effort; and release schedules.
• Work closely with business analysts within the PSA team and HAS staff to learn and ensure technology is deployed is operationalized effectively. Where appropriate assist developing the As-Is and To-Be workflows, training aids and manuals, and perform training. Coordinate with appropriate teams for post go-live support.
• Establish, maintain, track, and monitor project plans and assignments to ensure that project timelines are followed from conception to delivery.
• Assist in creating presentations and data analysis for team meetings as needed.
• Work on other projects and initiatives, at the discretion of the Director, that further strengthen and enhance the goals and mission of the Office.
• Develop an in-depth knowledge of HAS business operations and work with stakeholders to design new processes that achieve strategic goals.
• Coordinate with other business analysts and project managers to ensure integration of technical solutions.

Preferred skills

• The candidate must have at least 4 years of experience in Business Analysis, Project Management and Managing deadlines and milestones. Assisting in technology strategy development and implementation. Coordinating and supporting IT business processes. You will be expected to develop and maintain momentum on high priority projects.
• Strong business acumen to quickly learn new business processes and understand how IT needs to support the business in achieving the goals.
• Strong proficiency with Microsoft Office suite especially Excel; business intelligence systems experience preferred
• Experience in data analytics to monitor the efficiency of implemented systems, identify defects, and make recommendations for remediation.
• Strong analytical and detail-oriented aptitude; excellent communication and organizational skills
• Outstanding interpersonal/negotiation skills, as well as the ability to liaise effectively with staff
• Ability to transform complex regulations and processes and information into simple procedures
• Keen enthusiasm and a capacity to deal effectively with multiple tasks under tight deadlines
• Ability to operate as both part of a team and independently, and as an agent of change

This is a hybrid in-office and remote position.

Qualifications & Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.