Senior Business Analyst - Resupply

About the role

Turn insights into better healthcare experiences

You help Resmed teams connect patient needs, provider goals, and operational realities to meaningful business outcomes. In this role, you focus on continuous improvement across healthcare resupply programs-where reliable access to medical equipment and supplies directly shapes patient care.

You will translate analysis into actionable recommendations, enabling teams to improve service quality, operational performance, and adherence outcomes for patients with ongoing therapy needs.

Working across product, analytics, technology, and operations, you'll identify opportunities to strengthen workflows, inform decision-making, and enhance revenue and retention. You'll bring both healthcare business acumen and structured problem-solving to connect insights with measurable improvement.

What You'll Do

• Analyze resupply workflows and identify improvement areas across patient eligibility, order cycles, and payer documentation
• Clarify business needs, articulate requirements, and define success measures with cross-functional partners
• Evaluate opportunities to boost operational efficiency and revenue for recurring supply and therapy categories
• Develop clear business cases and recommendations balancing feasibility, cost, and business impact
• Review and interpret KPI trends to translate performance insights into practical action
• Partner with analytics teams to refine dashboards and ensure reporting aligns with real-world workflows
• Create concise executive summaries and presentations that communicate tradeoffs and decisions effectively
• Track outcomes of improvement initiatives to strengthen patient experience and operational performance

What You Bring

• 5+ years of experience in business analysis or healthcare operations
• Strong understanding of recurring supply models such as DME, pharmacy, respiratory care, or sleep therapy
• Proven ability to document requirements and translate them into process or system improvements
• Analytical and structured approach to business challenges and prioritization
• Skilled in interpreting metrics and identifying business opportunities
• Excellent communication and stakeholder collaboration skills
• Strong attention to detail and ability to manage multiple priorities

Nice to Have

• Familiarity with diabetes care and related supply workflows, including CGM
• Background in business case development or process improvement projects
• Understanding of payer requirements and revenue cycle processes
• Experience supporting product, sales, or operations teams
• Familiarity with BI tools such as Power BI, Tableau, etc.

What Sets You Apart

• Analytical Thinking - You transform complex business data into actionable insights.
• Customer-First Perspective - You balance operational goals with patient and provider needs.
• Collaborative Leadership - You build trusted partnerships across diverse teams.
• Growth Orientation - You seek continuous improvement through thoughtful experimentation.
• Systems Mindset - You connect technology, process, and people to deliver scalable solutions.

Benefits and Compensation

At Resmed, we're shaping the future by investing in our people through competitive pay, flexible work arrangements, and programs that support personal and professional growth.

Benefits

Benefits (employees regularly scheduled to work 30+ hours per week) include:

• Medical, dental, vision, life, AD&D, and disability insurance
• HSA, FSA, commuter benefits, and sleep care management
• 401(k), ESPP, EAP, and tuition assistance
• Time off - Flexible Time Off (FTO)
• 14 paid company holidays
• Up to 14 weeks primary caregiver leave or 2 weeks secondary caregiver leave

Compensation

Compensation is based on geographic location, qualifications, experience, skills, and internal equity. For positions outside the U.S., compensation is aligned to local market conditions. Resmed generally does not hire at or near the top of the pay range.

Pay Range

115,000.00 - 144,000.00 USD Annual

Eligible employees may have the opportunity to participate in incentive compensation programs, subject to applicable plan terms and eligibility requirements.

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that's challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.