Senior Business Operations Manager, Outpatient Imaging

Outpatient Imaging - Medical Plaza

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

Adventist HealthCare's Outpatient Imaging seeks to hire an experienced Senior Business Operations Manager who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

As a Senior Business Operations Manager you will

• Coordinate, in conjunction with the physician leader and Director of Operations and Business Development, the human resource functions for clinical staff including hiring, performance evaluation and counseling.
• Determines the composition and scheduling of staff to assure the delivery of effective and cost-efficient care.
• Provides day-to-day operational supervision of a team of administrative, technical, and/or clinical (non-provider) employees. Includes working in collaboration with Administrator to interview, hire, terminate, discipline, manage performance, etc. of non-provider team members.
• Work with Director to coordinate workflow, standardized processes, and manage efficient operations.
• Able support clinically team member with procedures and processes.
• Will support with organizational growth of Outpatient Imaging centers.
• Required to travel to all current outpatient imaging offices
• Provides clear guidance and support with structured processes and procedures across the board in
• Provides guidance and support to team members to efficiently do their job responsibilities.
• Coordinates operational needs/requirements of office to include but not limited to maintain machines and equipment; to procure office and medical supplies, equipment, phone service, IT support, etc
• Assists in providing information for budget justification, and maintains reports and records needed to account for utilization of funds.
• Manage all Supply need for the offices.
• Develops, evaluates, recommends and implements methods to improve the processing of the work of the office and utilization of personnel and equipment.
• Will manage all equipment operations, downtime of the Equipment's and create PO for Services for offices.
• Manage all clinic patients assist and create process for Clinics patients and work with the team to give clear direction on scheduling and proper billing.
• Supports departmental leadership in decision making by providing data and benchmark information to assess capital equipment ability to meet departmental needs. Participates in strategic planning activities to develop a plan for future capital equipment.
• Identify and track new business opportunities
• Develops, revises and implements standards and policies for operational aspects of OP Imaging patient care goals and objectives.
• Demonstrates understanding of how to facilitate and promote a cultural change in an organization
• Participate in hiring process of new team members which includes interviews, panel interview, interactions, etc.
• Champion AHC OP Imaging culture, identify and propose innovative ways to enhance the employee experience
• Responsible for all system upgrades/testing etc. as it relates to Patient Access computer programs (i.e.; electronic scheduling book, registration functions, etc.)
• Build programs that serve as a pipeline for imaging referrals.
• Participate in hiring process of new OP Imaging team members which includes interviews, panel interview, interactions, etc.
• Familiarity with Press Ganey and patient satisfaction survey results.
• Uphold the values and customer service standards of the organization.
• Ability to work under pressure and balance many competing priorities.
• Responsible Front desk team members and their processes.
• Other duties as assigned and/or needed.

Qualifications include

• B.A./B.S. degree from an accredited university in a business, healthcare or related field of study required. Master's Degree in related field preferred.
• Strong leadership and consensus building skills with minimum of five years supervisory experience in healthcare
• Minimum of five or more years of experience in Imaging.
• ARRT R.T. (R) or RN credentials required
• Polished presentation and interpersonal skills.
• Must possess top level business management, interpersonal, and facilitation skills.
• Needs good knowledge of Microsoft Office and Windows-based computer applications.
• Ability to work independently and handle a multi-task environment.
• Strong organizational skills.
• Protects organization's value by keeping information confidential.
• Performs all other duties as assigned.

Work Schedule: Employment Type: Full Time

Hours per Week: 40 Hours

• Typical Daily Schedule: Monday- Friday 8:00AM- 4:30PM; Overseeing 2 offices at 2 different locations
• Shift Type: Day Shift

Pay Range

$83,112.12 - $124,675.20

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).