Senior Capital Projects Property Liaison

About the role

The New York City Housing Authority (NYCHA) is the nation's oldest and largest public housing authority with more than 177,000 apartments, and responsibility for administering a citywide Section 8 leased housing program that serves over 150,000 additional tenants. NYCHA's mission is to provide quality housing for New Yorkers that is sustainable, inclusive, and safe, while fostering opportunities for economic mobility.

NYCHA's Asset & Capital Management (A&CM) Division leads the Authority's capital, sustainability and resiliency programs that comprise a $6 billion capital projects portfolio - one of the largest in NY State - as well as a range of activities related to property modernization and strategic asset management.

A&CM aims to preserve and modernize NYCHA buildings and apartments through strategic portfolio planning, comprehensive design standards, innovative financing and project delivery models, strong partnership with NYCHA residents and other stakeholders, and effective program and project management of capital investments.

The Division also positions NYCHA's housing portfolio for the future by piloting and scaling-up sustainable and resilient technologies and practices, improving residents' quality of life while enhancing building performance. The work culture of the Division is strongly customer service oriented, collaborative and delivery-focused. More information can be found on our website at: Modernizing NYCHA Properties.

The Strategic Partnerships department within the Office of the Chief Asset & Capital Management Officer (CACMO) is responsible for strengthening the engagement efforts for capital projects at all NYCHA public housing properties. The team structures, implements, and maintains effective and productive channels of communication with key stakeholders, among them resident leadership, property managers, and local elected officials.

Key team members include Borough Liaisons who serve as critical intermediaries between A&CM and NYCHA Operations and supervise Property Liaisons who are tasked with strengthening relationships with resident stakeholders and property management on capital projects.

Property Liaisons engage with key internal and external stakeholders, with an eye towards enhancing transparency, facilitating iterative feedback between residents and A&CM, and fostering resident buy-in to ongoing projects.

Position Description

The Strategic Partnerships department seeks a Senior Capital Projects Property Liaison to play a lead role in advancing high-quality, consistent resident engagement on capital projects across NYCHA's portfolio.

Reporting to a Capital Projects Borough Liaison, the Senior Property Liaison will carry an elevated scope of responsibilities - among them managing engagement in complex capital projects with an eye towards enhancing transparency, facilitating iterative feedback between residents and A&CM, and fostering resident buy-in to ongoing projects.

The Senior Property Liaison will also provide direct support to the Director to improve team operations and impact, including administrative support and analytical work for decision-making.

The Senior Property Liaison will bring demonstrated expertise in community engagement, stakeholder management, and communications, and will serve as a resource and informal mentor to junior Property Liaison staff. This is a highly visible role that requires exceptional judgment, initiative, and the ability to operate independently in a dynamic, fast-paced environment.

Core responsibilities for the Senior Property Liaison will include

Communications & Public Engagement

• Plan and facilitate public meetings, workshops, and engagement sessions between NYCHA resident associations, residents, and project teams at key project milestones, leading structured discussions with both large groups and individual stakeholders.
• Communicate critical project information (e.g., change in scope, change in timelines, apartment surveys) to residents, facilitating through available communications channels (e.g., leading meetings, Resident Leader, Tenant Association, email distribution lists, public postings, robocalls, tabling).
• Develop high-quality visual and written communication resources - including print, digital, and video materials that translate complex technical content for non-technical audiences.
• Stay abreast of ongoing work within their portfolio, including performing regular visits to construction sites and developments across multiple boroughs, allowing the Senior Property Liaison to have a holistic view of projects within their development. Ensure timely follow-up to residents.
• Manage the team's quality control efforts for public facing construction posters with digestible project information and visuals.

Data, Oversight & Accountability

• Maintain accurate quantitative and qualitative records of all outreach activities, resident feedback, meeting attendance, and stakeholder touchpoints and signoffs per department policies (e.g., in e-Builder, and/or SharePoint).
• Oversee and quality-assure resident engagement activities undertaken by NYCHA capital project vendors, ensuring alignment with NYCHA standards and program engagement plans.
• Provide guidance and support to Property Liaison staff, helping to build team capacity and ensure consistent quality of engagement across the portfolio.

Engagement Planning for New Programs

• Lead the execution (and where appropriate, oversight) of resident engagement plans for complex NYCHA capital programs and initiatives, particularly those requiring in-unit access, collaborating with Property Liaisons and project teams from inception through project delivery and asset handover.
• Apply and adapt established engagement frameworks to any new programs, ensuring consistency and quality of resident engagement across the team and portfolio.
• Identify lessons learned from completed engagement efforts and incorporate them into updated program frameworks and team practices.
• Establish and enhance a working relationship as the primary point of contact for NYCHA resident leadership on complex capital projects at high-priority developments. Hold regular check-ins survey capital priorities, and inform stakeholders of planned and ongoing construction projects, and receive resident feedback.

Director Support

• Provide direct support to the Director of Strategic Partnerships on strategic priorities, including preparing materials, talking points, status reports, and correspondence related to resident engagement and program delivery.
• Track and synthesize engagement data and program performance metrics, using the dashboard to flag areas for improvement for the Director and senior leadership.
• Assist the Director in identifying and escalating emerging issues, risks, or opportunities related to resident relationships and program implementation.
• Perform other administrative duties as assigned by the Director of Strategic Partnerships.

Additional Information

• NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable).
• NYCHA residents are encouraged to apply.
• NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees' Retirement System (NYCERS).

Additional information

Please read this posting carefully to make certain you meet the minimum qualification requirements before applying for this position.

Qualifications & Requirements

• A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
• High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
• Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.