Senior Client Solutions Engineer

About the role

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.

At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.

We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.

About the role

The Senior Client Solutions Engineer assists AHEAD Client Directors through formal technical presentations and technical design assistance of AHEAD’s solution and service offerings to existing and prospective clients. The Senior Pre Sales Technical Architect owns all technical aspects of a sales campaign and hand off to the consulting and services team; maintaining strong relationships with our clients.

In this role, you are a thought leader within the Engineering organization, responsible for designing, architecting, and, at times, consulting for AHEAD clients. We expect our Senior Client Solutions Engineer to have deep knowledge across our Enterprise Cloud Framework including Cloud Management and Operations, Security, Datacenter Infrastructure and Public Cloud. Your goal as a Senior Client Solutions Engineer should be to build skills, relationships, and industry credibility across more than one of these segments to drive product and services sales.

You will work in partnership with one or more Client Directors to help build a cohesive account strategy for each existing and prospective clients. As part of this strategy, you will help Client Directors identify potential technologies and vendors to partner within a given account and assist in driving this strategy throughout the sales campaign.

Time management and prioritization are essential attributes of a successful Senior Client Solutions Engineer. Your goal is to evolve into the technical thought leader for each of your clients. In this capacity, you will work to define strategy, compare and contrast alternative approaches, and build key relationships, as well as size and configure products.

Positioning and leveraging Subject Matter Experts (Practice Directors, Solution Principals, Specialists, Client Services, etc.) is a necessity to scale your effectiveness within accounts. You will also be expected to provide insight and details regarding work effort and client engagement to enable tracking of key KPIs throughout the year through tools that will be provided to you.

Education is critical to your success at AHEAD. You are expected to continually educate not only yourself, but also our clients and your team resources.