Senior Client Success Executive (North Carolina)

The Opportunity

Some client relationships require more than great account management. They require someone who can see the big picture, earn trust at the executive level, and turn a complex partnership into long-term value.

As a Senior Client Success Executive at Quantum Health, you’ll play a key role supporting one of our most significant and complex client relationships. You’ll serve as a trusted advisor, strategic partner, and internal connector, helping the client maximize the value of Quantum Health while strengthening a partnership built for the long term.

You’ll combine relationship leadership with data, business insight, and a deep understanding of the client’s priorities. You’ll anticipate needs, guide strategic conversations, drive adoption, support retention and growth, and bring the right Quantum Health teams together to deliver.

If you’re at your best when the stakes are high, the relationships are complex, and the opportunity to make an impact is significant, we’d love to meet you.

Where You’ll Work

This position can be based at our Dublin, Ohio campus with hybrid flexibility or work remotely within the United States.

Travel will be required based on client and business needs.

What You’ll Make Happen

• Build a trusted partnership. Develop strong relationships across the client organization, including senior and executive stakeholders, and become a trusted resource for navigating priorities, opportunities, and challenges.
• Make our value visible. Connect Quantum Health’s solutions and outcomes to the client’s goals, using data and insights to tell a clear and compelling value story.
• Think beyond today. Develop forward-looking account strategies that support transformation, adoption, retention, and long-term growth.
• Grow the relationship. Identify opportunities to introduce new capabilities, solutions, and services that create additional value for the client.
• Stay ahead of risk. Monitor engagement, adoption, satisfaction, business outcomes, and account health to anticipate needs and address concerns before they become larger issues.
• Be the internal quarterback. Bring together Sales, Product, Marketing, Consulting, Operations, and other teams around the client’s priorities and commitments.
• Turn insight into action. Translate client feedback, industry trends, and emerging needs into recommendations that strengthen our solutions and overall client experience.
• Lead through change. Help the client and internal teams navigate new capabilities, evolving priorities, and transformation with confidence and clarity.

You Might Be a Great Fit If

You know how to manage a sophisticated client relationship without making it feel transactional. You’re organized enough to manage the details and strategic enough to never lose sight of where the partnership is headed.

You bring

• A bachelor’s degree in business or a related field, or equivalent experience.
• Significant experience in client success, strategic account management, consulting, or customer experience, ideally supporting large or complex organizations.
• A track record of strengthening client relationships while driving adoption, retention, measurable outcomes, and growth.
• Strong executive presence with the communication and presentation skills to influence stakeholders at multiple levels.
• Experience coordinating complex client needs across multiple internal teams and workstreams.
• Strong analytical and problem-solving skills with the ability to turn performance data into meaningful client conversations.
• Hands-on experience with Salesforce, along with familiarity with tools such as CPQ and ServiceNow. You know how to keep account data current, complete, and reliable enough to support forecasting, reporting, and decision-making.
• Comfort using modern AI tools such as Microsoft Copilot or ChatGPT to work more effectively.
• The ability to manage competing priorities with a high level of accountability, discretion, organization, and attention to detail.

What’s in IT for You

We want our people to feel supported at work and outside of it.

Compensation

Competitive base pay, incentive plans, and employee referral bonuses.

Coverage: Health, vision, and dental, plus life insurance, legal and identity protection, adoption assistance, EAP resources, TelaDoc services, and more.

Retirement: 401(k) with up to a 4% employer match and full vesting from day one.

Balance: PTO, seven paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

Development: Up to $5,250 annually in tuition reimbursement, continuing education support, paid training, and leadership development.

Culture: A people-first environment focused on collaboration, innovation, inclusion, community, and making a meaningful difference.

Here’s what you can expect from our hiring process

Application > Assessment (if needed) > Interviews > Offer > Background Check > Start Your Career!

A Few Things to Know

Current Associates: Already part of the Quantum Health team? Apply internally through Jobvite.

Agencies: We do not accept unsolicited resumes or outreach from third parties. A signed MSA and approval from Talent Acquisition to submit candidates for a specific requisition are required for third-party submissions to be eligible for payment.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing basis without requiring sponsorship.

Data & Ethics: We expect every associate to act with integrity, follow Quantum Health policies and values, and protect the sensitive information entrusted to us.

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Compensation

Competitive base and incentive compensation

Coverage: Health, vision and dental featuring our best-in-class healthcare navigation services, along with life insurance, legal and identity protection, adoption assistance, EAP, Teladoc services and more.

Retirement: 401(k) plan with up to 4% employer match and full vesting on day one.

Balance: Paid Time Off (PTO), 7 paid holidays, parental leave, volunteer days, paid sabbaticals, and more.

Development: Tuition reimbursement up to $5,250 annually, certification/continuing education reimbursement, discounted higher education partnerships, paid trainings and leadership development.

Culture: Recognition as a Best Place to Work for 15+ years, dedication to diversity, philanthropy and sustainability, and people-first values that drive every decision.

Environment: A modern workplace with a casual dress code, open floor plans, full-service dining, free snacks and drinks, complimentary 24/7 fitness center with group classes, outdoor walking paths, game room, notary and dry-cleaning services and more!

What you should know

Internal Associates: Already a Healthcare Warrior? Apply internally through Lever

Process: Application > Recruiter Video Interview > Online Assessment(s) > Interview(s) > Offer > Background Check.

Tobacco-Free Campus: To further enable the health and wellbeing of our associates and community, Quantum Health maintains a tobacco-free environment. The use of all types of tobacco products is prohibited in all company facilities and on all company grounds.

Compensation Ranges

Compensation details published by job boards are estimates and not verified by Quantum Health. Details surrounding compensation will be disclosed throughout the interview process. Compensation offered is based on the candidate’s unique combination of experience and qualifications related to the position.

Sponsorship: Applicants must be legally authorized to work in the United States on a permanent and ongoing future basis without requiring sponsorship.

Agencies: Quantum Health does not accept unsolicited resumes or outreach from third-parties. Absent a signed MSA and request/approval from Talent Acquisition to submit candidates for a specific requisition, we will not approve payment to any third party.