Senior Deal Desk Manager
- Pay
- $185,000 – $225,000 per year
- Location
- San Francisco, CA
- Job type
- Full-time
- Level
- Director
- Experience
- 4+ years
- Listed
- 31 days ago
Skills & highlights for this role
- Salesforce
- HubSpot
- CPQ tooling
- deal desk operations
- B2B SaaS pricing
Also useful
- usage-based pricing
- SQL
- scripting
Stated benefits & perks
- Medical
- Dental
- Vision
- Wellness reimbursement
- Commuter reimbursement
Recent recognition
- No. 1 Best Places to Work in the Bay Area, San Francisco Business Times 2026
- Top 50 AI Apps, a16z (2025)
- #3 Fastest-Growing Software Company, G2 Best Software Awards 2026
- Best Agentic AI Software, G2 Best Software Awards 2026
- #4 Fastest-Growing Software Vendor, Brex Benchmark 2025
- Enterprise Tech 30 Class of 2026, Nasdaq & Wing VC
- Top-Ranked Startup, Lean AI Leaderboard
- Backed by Y Combinator
About the Role
Retell AI transforms customer experience with voice AI for enterprises, including customers like CVS/Aetna, American Airlines, Lenovo, and Grab. We have more customer stories than we can tell!
We're hiring our first Senior Deal Desk Manager to design how to Retell prices, approve, and close enterprise deals. You'll report directly to the founder and work daily in Sales, Finance, and Legal. Our usage-based pricing is still taking shape, and the deals you structure will shape it.
Key Responsibility
This hire owns fast, profitable deal approvals from quote to cash.
- Structure and approve non-standard deals (discounts, usage commits, per-minute pricing, payment terms) in hours, not days
- Build the discount approval matrix and pricing guardrails, and model deal margin before every approval
- Run quote-to-cash across CRM, CPQ, Legal handoff, and billing
- Report weekly on cycle time, discount levels, and win rate, and automate approvals where possible
Must have
- 4+ years in deal desk, pricing, or sales/revenue operations at a B2B SaaS company
- Experience owning an end to end enterprise process for deals over $300K is required
- Hands-on experience with Salesforce or HubSpot and a CPQ tool
- Experience at a VC-backed SaaS/AI company or a big tech/large SaaS company
Nice to have
- Experience with usage-based or consumption pricing
- Built a deal desk function from scratch
- SQL or scripting skills to automate reporting and approvals
We care less about checkboxes and more about
- Commercial judgment on real deal scenarios
- Accuracy in pricing and margin models
- Calm, clear decisions under end-of-quarter pressure
- Ability to influence Sales, Finance, and Legal
You Might Thrive If
- You'd rather say "here's how we can do it" than "no"
- You enjoy a spreadsheet model as much as a live deal call
- You want to build the playbook, not follow one
Job Details
- Cash: $185,000 - $225,000
- Equity: 4-year vest / 1-year cliff
- Location: Redwood City, California (Relocation support provided)
US Visas: Retell AI is open to sponsoring work authorization for qualified candidates, including H-1B, TN, L-1, E-3, and F-1 (OPT/CPT).
Other Benefits
- 100% coverage for medical, dental, and vision insurance
- $70/day DoorDash credit for breakfast, lunch, dinner, and snacks
- $200/month wellness reimbursement (gym, fitness classes, etc.)
- $300/month commuter reimbursement (gas, Caltrain, etc.)
- $75/month phone bill reimbursement
- $50/month internet reimbursement
Compensation Philosophy
- Best offer upfront: Choose from three cash-equity balance options; no negotiation needed
- Top 1% talent: Above-market pay (top 5th percentile) to attract exceptional builders
- High ownership: small teams, >$1M revenue per employee, and significant equity
- Performance-based: Offers tied to interview performance, not tenure or past salary
Interview Process
- Recruiter screen (15 min)
- Deal review call (45 min)
- Hiring Manager interview (45 mins)
- Onsite (2 hours)
- Pricing model exercise
- End-of-quarter deal simulation
- Cross-functional conversation with Legal and Finance
About Retell AI
Retell AI is using first-principles thinking to reimagine the call center with cutting-edge voice AI. Thousands of companies now use Retell's AI voice agents to handle sales, support, and logistics calls that once required large teams of human agents. Backed by Y Combinator, Alt Capital, and other leading investors, we've scaled to $80M in ARR with a team of 50, up from $5M at the start of 2025, and are now valued at over $1.5B.
Our vision for 2026 is to build a modern CX platform where entire contact centers are powered by AI. Instead of basic automation that needs constant human tuning, we're creating intelligent AI “workers” that act as frontline agents, QA analysts, and managers, continuously executing, monitoring, and improving every customer interaction.
We're growing fast and looking for ambitious builders who want to tackle hard technical problems, move quickly, and have a real impact on one of the fastest-growing voice AI companies in the world.
Let's build the future together.
From Retell AI's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Senior Deal Desk Manager role at Retell AI?
The Senior Deal Desk Manager posting at Retell AI states compensation of $185,000 – $225,000 per year. It is listed as a full-time position. Final pay may depend on location, experience, and interview evaluation on Retell AI's official career site.
Where is the Senior Deal Desk Manager job at Retell AI located?
This Senior Deal Desk Manager position at Retell AI is located in San Francisco, CA. Always check Retell AI's application page for specific state eligibility or relocation policies.
What qualifications are required for Senior Deal Desk Manager at Retell AI?
For the Senior Deal Desk Manager role, Retell AI highlights 4+ years of relevant experience; experience with Salesforce, HubSpot, CPQ tooling, deal desk operations, B2B SaaS pricing. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Senior Deal Desk Manager position at Retell AI?
This listing links directly to Retell AI's Ashby application page. You can apply directly on Retell AI's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.