Senior Engagement Manager

About the Role

As a Senior Engagement Manager at Aviatrix, you'll lead time-boxed delivery engagements for new and existing customers, taking them from signed deal to measurable value. You're the bridge between technical teams and customer executives: you turn good ideas into decisions, and decisions into delivered work. You'll work in an AI-first way, using AI tools to handle routine reporting and documentation so your time goes to customers and decisions.

What you'll do

• Lead a portfolio of concurrent customer engagements, from discovery and success criteria through design, deployment and customer acceptance.
• Run onboarding engagements for new customers and adoption and expansion engagements for existing ones, removing blockers and supporting renewals and growth.
• Set goals and exit criteria with customers at kickoff, and hold the team to them.
• Lead executive reviews that tie delivered work to business outcomes.
• Facilitate technical workshops and design sessions: keep the group focused, call out drift and drive decisions to an owner.
• Translate technical tradeoffs into business terms for executives, and executive priorities into clear direction for technical teams.
• Manage scope against contract, reset expectations when needed, and lead escalations across internal teams through to resolution.
• Coach and mentor delivery team members, and help improve our delivery practices.
• Use AI tools daily to draft reports, prepare for customer sessions and streamline delivery work.

What you'll bring

• 8+ years in technical program management, consulting delivery, TAM or technical consulting (6+ with a Master's degree, or equivalent experience).
• A background leading cloud or network infrastructure programs in a customer-facing professional services role.
• Working knowledge of at least two major public cloud platforms (AWS, Azure, GCP), and a solid grasp of cloud networking and security concepts.
• A track record of leading escalations and managing expectations with executive stakeholders.
• Strong written, verbal and executive presentation skills.
• Success working remotely in a fast-paced, ambiguous environment.
• Hands-on experience using AI tools to speed up your work, with examples you can walk us through.
• Willingness to earn company product and cloud certifications after you join.

Nice to have

• Experience with a cloud networking or security platform.
• A cloud networking or security specialty certification.
• An Agile, Scrum or PMP certification.
• Experience with professional services and project management tools.

• How you'll succeed
• You'll get customers to value quickly, meet the goals agreed at kickoff, deliver within budget and build lasting executive relationships that lead to customer satisfaction and growth.

Pay and benefits

The United States based annual base salary range for this full-time position is $135,024 - $158,852 + benefits + 401(k) match + equity and is bonus eligible. The pay range is determined by the role, work location, job-related skills, level, experience and relevant education. The range displayed is applicable only for new hires for the listed position located in the US. Your Talent Advisor can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.

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Benefits

• US: We cover 100% of employee premiums and 88% of dependent(s) premiums for medical, dental and vision coverage, 401(k) match, short and long-term disability, life/AD&D insurance, $1,000/year education reimbursement, and a flexible vacation policy.
• Outside the US: We offer a comprehensive benefits package which, (subject to regional variations) could include pension, private medical for you and dependents, generous holiday allowance, life assurance, long-term disability, annual wellbeing stipend
• Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.

We Want to Include You

We embrace the fact that not everyone's journey took the same route or started at the same place. If your experience doesn't quite meet the requirements but the opportunity excites you and you believe you could be great, don't let that hold you back from applying. Tell us what you CAN bring and what makes you special.

Aviatrix is a community where everyone's career can grow and we want to help you achieve your goals and be "your best YOU," however that looks. If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let's talk. We want to get to know you and how we could grow together.

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