Senior HR Case Manager

Position Summary

The Senior HR Case Investigator independently leads complex, sensitive, and higher-risk workplace investigations involving allegations of employee misconduct, policy violations, retaliation, discrimination, harassment, leadership conduct, and other significant Employee Relations matters.

This role applies advanced investigative judgment to define allegations and scope, develop investigation strategies, conduct sensitive interviews, evaluate complex or conflicting evidence, assess credibility and corroboration, and produce well-supported findings. The Senior HR Case Investigator also serves as a subject-matter resource to other investigators and HR partners and may support investigation-quality standards, process improvements, and investigator development.

Key Responsibilities

• Independently lead complex, sensitive, high-risk, or multi-party workplace investigations from intake through conclusion.
• Determine appropriate investigative scope, allegations, witnesses, evidence, and investigative strategy based on the circumstances of each case.
• Conduct interviews involving sensitive allegations, senior leaders, significant credibility conflicts, or complex factual circumstances.
• Analyze extensive or conflicting documentary, electronic, and testimonial evidence.
• Conduct structured credibility and corroboration assessments and clearly document the basis for investigative conclusions.
• Produce concise, defensible investigation reports that distinguish allegations, established facts, disputed information, findings, and supporting rationale.
• Identify potential legal, regulatory, reputational, retaliation, or broader employee-relations risks and escalate appropriately.
• Partner effectively with Employee Relations leadership, HR, Legal, Compliance, Security, Ethics, and other stakeholders on complex matters.
• Provide consultation and investigative guidance to HR Case Managers and other HR professionals.
• Conduct quality reviews or provide feedback on investigative plans, interview strategies, documentation, and reports, as assigned.
• Support development of investigation standards, templates, protocols, and consistent investigative practices.
• Identify emerging themes, recurring allegations, systemic issues, or control gaps based on case activity and elevate them to appropriate stakeholders.
• Manage a portfolio of complex cases while maintaining appropriate investigative independence, confidentiality, quality, and timeliness.

Basic Qualifications

• Bachelor's Degree Required (preferably in Business, Human Resources, or related field)
• Minimum of 5+ years of previous Employee Relations, Compliance, Ethics, Legal or investigative experience, including independently conducting workplace investigations

Preferred

• Demonstrated experience managing complex investigations involving conflicting evidence and credibility considerations.
• Strong working knowledge of employment laws and workplace investigation principles.
• Ability to influence and communicate effectively with HR professionals, legal partners, and senior leaders.
• Demonstrated experience in a fast paced environment experiencing and facilitating frequent change.
• Facilitation skills to effectively problem solve and mediate interpersonal differences.
• Detail-oriented specifically with regard to effectively managing and documenting investigations and resolution of employee issues.
• Proficient with Microsoft Office including Microsoft Word, Excel and PowerPoint.
• Proficient in operating company email, calendar, intranet, and Internet technology.
• Current PHR or SPHR certification preferred
• Employee Relations experience in a Retail and/or Financial Services environment a plus.
• Is proactive -- seeks to understand, looks for trends and communicates effectively.
• Has a strong sense of urgency -- is responsive, has excellent service skills and follow through.
• Experience supporting a large client base.
• Experience coaching or mentoring other investigators.

• #LI-NG1
• #LI-Onsite
• Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

• Yes
• Workplace Type: Office
• Our Approach to Office Workplace Type

Additional information

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington is an Equal Opportunity Employer.

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Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.