Senior Implementation Analyst (Remote in United States)

About the role

As a Senior Implementation Analyst you will help our enterprise-level customers resolve challenges while launching new Intellect technology and software. You will need to be a team player, take initiative, enjoy working with technology, and be customer oriented. You should have strong listening skills, empathy, and a desire to solve problems.

What you'll do for Intellect (Key Responsibilities)

• Learn and coach others on the relevant Intellect product suite.
• Conduct onboarding of new customers.
• Strategically guide customers with the implementation and launch of Intellect’s product suite.
• Train customers and other team members on Intellect’s product suite.
• Understand customer challenges and evaluate business requirements.
• Translate requirements into system design.
• Manage activities to drive completion and support through project milestone objectives.
• Recommend and execute continuous improvements.
• Serve as the primary point of contact for key stakeholders at enterprise clients, cultivating and maintaining strong relationships throughout the implementation.
• Manage stakeholders at all levels, including VP and C-suite, translating between customer and technical language where necessary.
• Explore and design ways to meet customer needs in situations where established processes may not yet exist.
• Collaborate cross-functionally with Support, Integration, Product, and Sales teams, communicating effectively with colleagues across multiple time zones.
• Perform other duties as assigned.

What you'll need to be successful (Requirements)

• Bachelor’s degree in technology or business (or equivalent experience in lieu of degree)
• 5+ years of experience implementing software systems and SaaS
• Knowledge of Quality Management System (QMS) and quality policies, objectives, and concepts.
• Knowledge of Connected Front End Worker (CFW) software and practices.
• Knowledge of various standards and regulatory frameworks (such as ISO 9001, CFR 21 Part 11, etc.)
• Technological savvy with the ability to learn new systems quickly
• Proven experience managing large, complex projects and leading large-scale programs and change management initiatives
• Experience with customer project design and scoping
• Comfortable working with senior stakeholders, including VP and C-suite level
• Strong analytical thinking, with experience using data to demonstrate ROI and success
• Strong technical aptitude, with the ability to understand and articulate complex software solutions; experience with highly configurable software products is a plus
• Highly collaborative team player, able to work effectively in a cross-functional, matrixed environment
• Strong detail orientation, organization, follow-through, and time management skills, with the ability to manage multiple priorities, flexibly shifting focus and priority according to business needs
• Ability to build relationships, cultivate trust, and foster partnerships with all levels internally and externally

Nice-to-Have Qualifications

Experience with B2B SaaS

• Experience working in or with manufacturing, life sciences, or other regulated industries
• Experience working with global clients, including those where English is not their first language

A qualification or certification in project management

Proficiency with collaboration and instant messaging tools (e.g., Slack, Teams)

Competitive salary and outstanding benefits package

• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Fully remote work with flexible hours
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