Senior IT Manager

Job Summary

The Senior Manager, IT leads XPEL's IT Systems Administration, IT Operations, and IT Support functions. This role is accountable for the reliability, security, and service quality of XPEL's business systems, infrastructure, endpoints, and user support, and leads the managers and senior staff who run them. It is a working leadership role. The Senior Manager manages through the team leaders but steps in directly on complex technical issues when needed.

Core Duties

• Lead the IT Systems Administration, IT Operations, and IT Support functions, managing the IT Operations Manager, the IT Support Manager, and the system administrators, with responsibility for staffing, performance, and development.
• Serve as the senior technical escalation point across these functions, stepping in directly on complex systems administration, infrastructure, and support issues.
• Own the IT budget, software license management, and the vendor and contract portfolio, and decide how day-to-day execution is delegated across the team.
• Hold accountability for XPEL's IT security posture across infrastructure and software, including the security vendor relationship, with testing, monitoring, and remediation follow-through carried out by IT Operations and fixes owned by the responsible teams.
• Own the IT audit relationship for these functions, including findings, remediation commitments, and final sign-off on controls operated by the team.
• Set standards, policies, and procedures across systems administration, IT operations, and support, and ensure they are documented and followed.
• Partner with the DevOps team on identity and credential management across business systems and XPEL-built systems.
• Partner with the Software team on requests that require custom development, and with business leaders on technology needs and planning.
• Plan for the growth of these functions, including staffing and capacity.
• Track and report on service levels, system health, security posture, and operational performance to leadership.

Basic Qualifications

• 10+ years of experience in IT, spanning systems administration, infrastructure, or IT support.
• 5+ years in IT management, including experience leading other managers or multiple teams.
• Hands-on technical depth across business systems administration, network and endpoint infrastructure, and IT support, sufficient to step into complex issues directly.
• Experience owning an IT budget, vendor relationships, and contracts.
• Experience with IT controls, security programs, and external audits.
• Experience running IT service management processes, such as incident, change, and service-level management.
• Strong communication skills, with the ability to work effectively with business leaders, technical teams, and auditors.

Preferred Qualifications

• Experience in a publicly traded company, including SOX IT general controls.
• ITIL certification or experience working in an ITIL environment.
• Experience with Microsoft 365, Entra ID, Intune, and enterprise ERP and SaaS platforms.