Senior IT Operations Manager

About the role

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About the role

Airbus Aerosystems is looking for a Senior IT Operational Specialist to join our Digital Team based in Kinston, NC.

You will be part of a team ensuring the seamless run activities and daily operations of all IT solutions deployed across the Kinston site. As a key technical anchor for local operations, you will oversee all aspects of site applications as well as standard and industrial networks, coordinate cross-functional run teams, guide external IT suppliers, and drive local troubleshooting and Root Cause Analysis (RCA)-aiming at maintaining peak operational performance and enterprise-class reliability for all Kinston business functions.

Meet the Team: You will be part of the Digital Team in Kinston, working in close coordination with the Digital Site Relationship Manager (SRM) across a highly matrixed organization. Together, you will collaborate with Network Operations, Hosting, Tech Bar, Applications, the shop floor Level 1.5 support team, Service Delivery Managers, North America IT Ops, and Senior Leadership to ensure enterprise-class service levels, availability, integrity, and security for every Digital solution on site.

Your Working Environment: The Airbus Aerosystems Kinston facility sits at the forefront of aerospace manufacturing, specializing in the production of large, advanced composite aerostructures. Our team builds critical components for the state-of-the-art Airbus A350 XWB, including the composite center fuselage and wing spar.

In this role, you will operate onsite across both office and industrial manufacturing environments. You will work normal business hours by default, while remaining available to work or be on-call during nights and weekends as operational needs require. Ad-hoc domestic and international travel is expected at less than 10%.

How We Care for You

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan ("ESOP")
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges

• Operations Management & Service Delivery (85%): Secure daily IT operations and continuously improve operational performance across ITIL processes, harmonizing and capitalizing on solutions and services across the site.
• Local Governance & Escalation Leadership: Set up and lead the local Digital run Multi-Functional Team (MFT), guide and manage external IT suppliers, and handle escalations and follow-up actions with the Site Relationship Manager (SRM) and Senior Leadership Team.
• Incident, Problem & Root Cause Management: Follow up on the Major Incident Management (MIM) process, manage top Digital incidents and mitigation plans, diagnose and resolve infrastructure issues, and lead Root Cause Analyses (RCA) to ensure corrective actions deliver expected improvements.
• ServiceNow & Operational Routines: Leverage ServiceNow as the referential tool to support site operational and management routines, including SQCDP, Management, and local crisis boards.
• Change Management & System Security: Prepare, submit, and deliver change management as devices are updated, upgraded, and modified; monitor systems per policy and apply security measures including antivirus, security patches, and network segregation.
• Monitoring, Asset Management & Reporting (10%): Partner with North America IT Ops to update and maintain the site hardware and software inventory/Configuration Management Database (CMDB), manage licensing and annual renewal/replacement budget inputs, and track and communicate IT Operations performance and Digital KPIs (such as MTTR and RCA adherence).
• Adaptability & Support (5%): Take on additional operational duties and site initiatives as assigned to support evolving business needs.

Your Boarding Pass

• Education: Degree in Information Technology, or an equivalent combination of education and experience.
• Experience: Minimum of 10 years of network support experience in an Information Management (IM) support environment, with hands-on expertise in ServiceNow and/or ITIL.
• Technical Expertise: Solid knowledge of infrastructure systems, protocols, troubleshooting, and network, wireless, wiring, or hosting technologies, combined with strong attention to detail to understand and apply Airbus standards.
• Certifications (Preferred): Minimum of ITIL Foundations (advanced ITIL certifications and familiarity with Agile/SAFe methodologies are a plus), along with technical certifications such as A+, Security+, Network+, MCSA, or CCNA, and experience with wireless and cabling measurement testers.
• Industry Knowledge (Preferred): Understanding of Airbus IM standards, project and service methodologies, and prior experience supporting IM systems in a production or manufacturing environment.
• Communication & Collaboration: Proficiency in written and spoken English with the ability to clearly explain technical issues and solutions to internal customers (fluency in French, German, and/or Spanish is preferred).
• Mindset & Work Style: A continuous learning mindset, strong problem-solving and decision-making abilities under uncertainty, adaptability to changing circumstances, and the ability to thrive both as an individual contributor and a team collaborator in a highly matrixed organization.
• Work Authorization: Eligible for employment in the US.

Physical Requirements

• Industrial Site Readiness: Ability to meet Airbus standard requirements to work onsite in industrial and manufacturing areas, including strict adherence to PS@W safety protocols.
• Personal Protective Equipment (PPE): Ability to wear and utilize appropriate PPE as required by site safety standards.
• Lifting & Carrying: Ability to lift up to 50 lbs.
• Mobility: Ability to walk and climb stairs regularly across office and production floor environments.

Additional information

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.