Senior IT Professional I

About the role

• Job Title
• Senior IT Professional I
• Agency
• Texas A&M University
• Department
• Technology Services - Strategic Alliances & Partners
• Proposed Minimum Salary
• Commensurate
• Job Location
• College Station, Texas
• Job Type
• Staff

A Glimpse of the job

The Senior IT Professional I provides technical leadership for a unit-level project or operation, which relies on multiple technical fields. Provides technical oversight for the application of and compliance with the unit's technical standards. Coordinates the technical activities of a project team. Completes reports and summaries for management and users, including project status reports, problem reports, and progress summaries.

Essential Duties and Tasks

IT Operations Oversight and Staff Management

• Serves as a Senior IT Professional within Texas A&M Technology Services, assigned to the Graduate and Professional School.
• Leads, motivates, develops, and coaches a team of full-time employees and student workers.
• Models ethical, regulatory, and performance standards established by Texas A&M Technology Services.
• Recruits, hires, supervises, and manages the performance of technical staff and student workers.
• Oversees team operations and ensures assigned tasks are completed in a timely and cost-efficient manner, with appropriate documentation in applicable tools (e.g., service desk, project management, and knowledge base systems).

IT Project Management and Coordination

• Applies project management knowledge, skills, tools, and techniques to lead and manage assigned IT projects from concept through completion.
• Collaborates with project sponsors, teams, and stakeholders to establish objectives, develop project plans, and ensure successful project outcomes.
• Coordinates and leads meetings between the Graduate and Professional School and Texas A&M Technology Services to facilitate project planning, communication, and implementation.

Documentation, Reporting, and Process Oversight

• Maintains documentation of project activities, operational tasks, and IT processes using appropriate tools (e.g., service desk, project management, and knowledge base systems).
• Develops and provides reports to senior leadership regarding IT activities, projects, and operational matters within and related to the Graduate and Professional School.
• Ensures appropriate documentation and communication of IT activities to support operational effectiveness and accountability.

Client Collaboration and IT Coordination

• Serves as the primary point of contact between the Graduate and Professional School and Texas A&M Technology Services.
• Coordinates with technical support teams and departmental stakeholders to address IT needs and ensure effective communication.
• Ensures IT processes and applications utilized within the Graduate and Professional School align with approved Texas A&M Technology Services and University standards.

Strategic IT Planning and Leadership

• Serves as a member of the Graduate and Professional School leadership team, reporting to the Associate Provost and Dean on IT-related projects, initiatives, and operational matters.
• Provides leadership with updates regarding IT changes, projects, and initiatives that may impact departmental operations.
• Collaborates with leadership to communicate IT needs, priorities, and operational considerations.

What you need to know

• Salary: $61,000 annually
• Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.
• Other Factors: This role is onsite in College Station, TX

Required Education and Experience

• Bachelor's degree in applicable field or equivalent combination of education and experience.
• Five years of related experience.

Preferred Qualifications

• Experience leading and managing projects, preferably within a higher education environment.
• Knowledge of project and operations management principles, including decision-making, scheduling, prioritization, quality assurance, delegation, task monitoring, reporting, customer relations, proposal development, and business operations.
• Knowledge of team leadership practices, including motivating, coaching, mentoring, training, supervising, and developing staff, as well as promoting collaboration and effective team dynamics.
• Knowledge of strategic thinking and planning, IT industry trends, IT security regulations, and Information Technology Infrastructure Library (ITIL) practices.
• Proficiency in word processing, spreadsheet, and project management applications.
• Strong written communication, analytical, interpersonal, and organizational skills.
• Ability to adapt to changing priorities, manage multiple projects, and work effectively with diverse teams.

Knowledge, Skills, and Abilities

• Ability to multitask and work cooperatively with others.
• Knowledge of word processing and spreadsheet applications.
• Excellent written communication, analytical, interpersonal, and organizational skills.

Physical Requirements

• Ability to lift and move heavy objects.

Other Requirements and Factors

• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system
• This role may require working outside of standard office hours, including evenings, weekends, and holidays, to support the demands of technology services and ensure the seamless operation of essential systems.
• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.
• This position allows alternate work location per TAMU guidelines.

Additional information

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

Equal Opportunity/Veterans/Disability Employer.