Senior Learning System Administrator

About the role

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

Learning Systems is responsible for the governance and configuration of learning systems used by Learning & Development (L&D) to include Learning Management Systems (LMS), content libraries, and content providers. Learning System Administrators set and maintain learning system configurations and integrations, test solutions, set system governance, and extract system data.

The team maintains close relationships with SECU's IT and other teams to ensure seamless integration of learning systems with organizational systems and practices, as well as support Learning Administrators with system questions and enhancements.

Essential Responsibilities

• (30%) Manage, implement and maintain learning management systems (LMS) and other training platforms, overseeing the testing of all upgrades, patches, and releases for all systems and software used by the department.
• (20%) Develop and oversee system and process governance for the LMS. Test all upgrades, patches, releases for all systems and software used by L&D.
• (15%) Conduct needs assessments, develop business requirements, implementation plans, and documentation of all system changes and deployments, and for solutions of L&D systems, programs, and optimization of internal processes and procedures.
• (15%) Oversee the implementation and integration of new learning technologies and software. Manage integrations with other systems and monitor information entering and/or leaving all learning systems.
• (10%) Develop and maintain system user guides and documentation for L&D internal best practices. Coach and support department team members and learning administrators on best practices.
• (10%) Work with system vendor resources and other SECU departments to maintain and elevate system functionality.

Required Education & Experience

• Minimum Education: Bachelor's Degree in applicable fields of study such as Educational Technology, Instructional Design, Computer Science; Data Analytics, Statistics.
• Learning Specialist Certification for Cornerstone.
• Minimum direct years of experience 5+ years
• Expert level Learning Administration management experience with advanced permissions in an enterprise Learning Management System (LMS).
• Proficiency with Excel or other data analysis tools for data comparisons, functions, data management.
• Project management skills to gather needs assessments, business requirements, and manage LMS developments.
• Technical writing proficiency to document research, processes, and procedures.
• Ability to handle and prioritize multiple tasks and projects concurrently, set and meet deadlines.
• Critical thinking skills to gather needs assessments, create business requirements, and develop comprehensive and innovative systems solutions for Learning Programs.
• Self-starter and solution oriented. Ability to track through long-term projects to completion, self-regulating to set goals and deadlines.

Preferred Education & Experience

• Strong communication skills to partner with vendors, SECU teams, leadership, and learning developers.
• Proficiency with data analytics tools and Excel for data comparisons, functions, data management.
• Knowledge of/familiarity with various web design languages to support maintenance of UIs. (HTML, CSS, JavaScript)
• Knowledge of Instructional design evaluation processes to assist with development and collection of educational impact data.

Job Environment & Physical Requirements

• Hybrid expectations, on-site 2 days per week
• Computer for prolonged periods
• Telephone for prolonged periods