Senior Legal Operations Manager

What You Will Do

• Oversee operational processes to maintain and support legal systems and technology, including contract management, ebilling/matter management, e-signature, workflow automation, and document storage
• Identify opportunities where AI can transform how legal work gets done, partnering with Legal, IT, Security, and business stakeholders to select, pilot, and operationalize AI-enabled solutions that reduce manual effort, improve speed and quality of service, and free up attorneys to focus on higher-value strategic work
• Assist in developing relevant project and process documentation and self-help tools as needed: legal intranet, playbooks, legal training, Q&A, process flows, etc
• Support the legal operations function on assigned cross-functional and departmental initiatives

Contract Management

• Serve as the key administrator of Ironclad, owning templates, workflows, repository design, system configuration, and technical integrations with a particular focus on continuous optimization of existing workflows and development of new ones
• Oversee and help streamline contract workflow processes, including creation, assignment, organization, tracking, document storage, and template/playbook management
• Manage process for verifying existence of an active services agreement and associating the correct parent contract for Statement of Work workflows in Ironclad
• Manage process for archiving executed agreements and capturing appropriate metadata fields for our repository
• Be a primary point of contact to the business to answer questions regarding legal contract review support and processes, and triage incoming contract-related requests
• Develop and maintain detailed process documentation and training materials that you will use to drive continuous adoption across the Legal team and relevant cross-functional partners

E-Billing/Matter Management

• Oversee our outside counsel and e-billing/matter management processes, including
• Manage the strategic use of Brightflag for e-billing and spend management, including invoice review and spend-analysis tools to enforce outside counsel billing guidelines, flag exceptions, and surface spend trends
• Manage law firm engagement letters and onboarding with AP, opening and closing matters
• Oversee monthly accrual process and prepare monthly accrual reports for AP
• Manage integration with Oracle for approved invoices sent to AP
• Manage new timekeeper review and approval
• Interact independently with in-house legal team and outside counsel regarding missing accruals or invoices, disputes, or to answer other questions that may arise concerning invoicing/status, onboarding, guidelines, and any system or process issues
• Assist in building and maintaining the Legal team's annual budget and forecast, tracking spend against plan and flagging variances early
• Assist in the development of data-driven reporting on legal spend, matter volume, and operational KPIs for Legal leadership

What We're Looking For

• At least 6-8 years of relevant, progressively complex experience with a proven track record of leading successful implementation and rollout of key technologies and processes
• Experience with Ironclad or similar contract lifecycle management platforms
• Experience with API integration
• Experience leveraging AI-powered tools, automation platforms, or emerging legal technologies to optimize legal workflows and improve operational efficiency
• Experience supporting legal operations across multiple business units, subsidiaries, or shared-services environments
• Ability to collect and analyze available information and execute effectively and autonomously in complex or ambiguous situations
• Preference for candidates with direct experience implementing and/or managing Ironclad or Brightflag
• Nice to have: Clear understanding of contracts and how they are used, including their abbreviated names, and can speak to them without reference

Pay and benefits

For candidates in CA, CO, NJ, NY, and WA, the annual salary range is provided below. In addition to base pay, employees may be eligible for equity, bonuses, and a comprehensive benefits package, including healthcare benefits, retirement benefits, pet insurance, paid holidays, paid Scopely free days, and unlimited paid time off. Base pay offered may vary depending on job-related knowledge, skills, and experience.

CA, CO, NJ, NY, and WA Annual Salary Range $140,000 - $170,000 USD