Senior Manager, Ad Tech Solutions

About the role

The salary range for this position is $85,000 - $105,000 USD gross per year.

As a Senior Manager, Ad Tech Solutions, you will play a pivotal role in the success of the Partnership team, by being a platform specialist across DV360,CM360,SA360 and resolving platform questions logged via our ticketing system by our clients.

In this role, you will onboard, and support Google Marketing Platform (GMP) clients, driving strong relationships while ensuring they receive best-in-class service and adhering to ticket SLAs and best practices.

As more complex client engagements arise, the Senior Manager, Ad Tech Solutions will be expected to provide consultative, tailored recommendations that have broader business implications for the client and drive great GMP product adoption.

Role Responsibilities

• Resolving a variety of platform (CM/DV/SA) questions relating to simpler user access, creative approvals, spend issues, etc., up to more complex integrated product questions.
• Ability to lead platform demos to clients articulating the functionality, implementation approach, and business benefits of the GMP for our clients.
• Ability to complete scorecards and basic audits for GMP products and communicate the value of the adopted features.
• Complete account build tasks (Advertiser creation, linking, floodlight/audience creation) associated with platform onboarding and implementation engagements.
• Provide guidance and training as needed to junior team members.
• Collaborate closely with the Partnership Account Management team to provide recommendations for clients related to driving GMP product adoption.
• Attending client calls to serve as the product liaison responsible for communicating product solutions and value adds relative to the GMP technology.

Skills and Competencies

• Expert Platform knowledge: Achieve and maintain certification across all GMP (DV360; SA360; CM360) and GA4 platforms in alignment with Jellyfish’s GMP certification requirements.
• Process: Follow best practices in relation to our service offerings, and respond to and resolve our tickets. Prioritisation and time management to ensure tickets are resolved within SLAs
• Collaboration: Actively contribute to a collaborative, high-performing work environment.
• Client Centric: Developing context and awareness of client challenges. Solution-oriented and demonstrates client-facing abilities.
• Communication: Demonstrates strong communication skills to both understand the challenges at hand and communicate solutions effectively and concisely.
• Accountability: Able to work independently while also collaborating with a team; reliable and accountable for the work assigned and responsible for the timely completion of tasks.

Additional information

Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.

Additional Information

• Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs
• Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
• Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
• Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
• Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
• All your information will be kept confidential according to EEO guidelines.

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