Senior Manager, Operations Support

About the role

• Atlanta, Georgia, United States of America
• Extraordinary Care. Extraordinary Careers.
• With one of the nation's largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.
• Our unique business model combines the personal touch of locally operated pharmacies with the robust support of our Atlanta-based corporate team, ensuring best-in-class pharmacy care for our customers.
• Why Guardian Pharmacy? We're reimagining medication management and transforming care.

Senior Manager, Pharmacy Operations Support

Are you a pharmacy operations leader who thrives on solving complex challenges, driving system improvements, and helping teams succeed through change? We are seeking a Senior Manager, Pharmacy Operations Support to lead pharmacy system conversions, optimize workflows, and serve as a trusted advisor to pharmacy teams across our organization.

In this highly visible role, you will partner with pharmacy leaders, operations teams, finance, billing, and technology stakeholders to ensure smooth transitions from legacy pharmacy systems to FrameworkLTC, while driving operational excellence, compliance, efficiency, and customer satisfaction. If you enjoy leading large-scale initiatives, improving processes, and making a measurable impact on pharmacy operations, we'd love to hear from you.

What You'll Do

Lead Pharmacy System Conversions

• Serve as the operational lead for pharmacy software conversions and implementation projects.
• Guide pharmacy teams through successful transitions from legacy systems, including QS1, to FrameworkLTC.
• Partner with pharmacy leadership to ensure seamless adoption of new workflows and technologies.
• Develop operational documentation, training materials, forms, and best practices that support successful implementation.
• Ensure converted pharmacies operate efficiently while meeting all regulatory and Board of Pharmacy requirements.
• Provide on-site and remote support during go-live events and post-conversion stabilization.

Optimize Pharmacy Operations

• Design and implement workflow best practices across the pharmacy operation.
• Improve processes related to: New orders and admissions Refill and reorder management Pharmacist verification workflows (PV1/PV2) Fulfillment, packing, delivery, and inventory management Emergency kits and remote dispensing solutions Automated dispensing technologies and repackaging workflows
• Identify opportunities to increase efficiency, standardize processes, and improve overall performance.
• Evaluate emerging technologies and automation opportunities that enhance pharmacy operations.

Drive Billing, Pricing & Reporting Excellence

• Advise pharmacy teams on effective billing workflows and operational best practices.
• Support billing processes for: Assisted Living Facilities (ALF) Skilled Nursing Facilities (SNF) Per diem models Composite billing arrangements
• Monitor and troubleshoot billing, claim adjudication, pricing, and reimbursement workflows.
• Provide expertise in pricing standards, formulary management, MAC pricing, U&C setup, and pricing table optimization.
• Develop reports, analytics, and operational insights to support decision-making and performance improvement.

Develop and Train Pharmacy Teams

• Create and deliver engaging training programs for FrameworkLTC users.
• Coach pharmacy leadership and staff on workflow optimization and operational best practices.
• Develop standard operating procedures, documentation, and learning resources.
• Maintain operational resource libraries and collaboration sites to support ongoing knowledge sharing.

Partner Across the Business

• Collaborate with pharmacy leadership, finance, customer service, and operational teams to solve complex issues.
• Support onboarding of newly acquired pharmacies and new business implementations.
• Serve as a trusted advisor to executives, operational leaders, billers, finance teams, and pharmacy staff.
• Help drive continuous improvement initiatives focused on service quality, operational performance, and customer satisfaction.

Required Qualifications

• 5+ years of pharmacy operations leadership experience, preferably in Long-Term Care (LTC) pharmacy.
• Experience leading operational initiatives, workflow improvements, or pharmacy system implementations.
• Strong knowledge of pharmacy operations, billing, claims adjudication, reporting, and workflow management.
• Experience working in high-volume pharmacy environments with multiple functional responsibilities.
• Advanced Microsoft Excel and Microsoft Office skills.
• Experience with pharmacy operating systems, including: FrameworkLTC QS1
• Demonstrated ability to independently manage projects, prioritize competing deadlines, and solve complex problems.

Preferred Qualifications

• PharmD or Bachelor's Degree in Pharmacy preferred.
• Active pharmacist license in good standing, where applicable.
• Experience supporting mergers, acquisitions, system conversions, or large-scale operational change initiatives.
• Knowledge of long-term care pharmacy regulations, reimbursement models, and compliance requirements.

What Makes You Suc cessful

You are

• A strategic thinker who can see both the big picture and critical details.
• A collaborative leader who builds trust and credibility quickly.
• A natural problem-solver who enjoys turning challenges into solutions.
• Comfortable influencing stakeholders across all levels of the organization.
• Process-driven and passionate about continuous improvement.
• Highly organized, analytical, and results-oriented.
• Motivated by helping teams adopt new technologies and ways of working successfully.

What We Offer

Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, "Treat others as you would like to be treated."

Compensation & Financial

• Competitive pay
• 401(k) with company match

Family, Health & Insurance Benefits

• Medical, Dental and Vision
• Health Savings Accounts and Flexible Spending Accounts
• Company-paid Basic Life and Accidental Death & Dismemberment
• Company-paid Long-Term Disability and optional Short-Term Disability
• Voluntary Employee and Dependent Life, Accident and Critical Illness
• Dependent Care Flexible Spending Accounts

Wellbeing

• Employee Assistance Program (EAP)
• Guardian Angels (Employee assistance fund)

Time Off

• Paid holidays and sick days
• Generous vacation benefits based on years of service

The Guardian Difference

• Our clients require pharmacy services that aren't "cookie cutter." That's why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients' needs.
• Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.

Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today's dynamic business environment.

• At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.
• Join us to discover what your best work truly looks like.