Senior Manager, Product Management, AI Agents

About the role

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

About your role

Lead the definition, development, and launch of first-party and partner-supported AI agents for regulated financial-services workflows on agentOS. This role combines deep domain expertise, product design, applied AI, and hands-on execution from discovery through adoption.

General AI familiarity is not enough. The candidate can personally turn a difficult banking, payments, cards, merchant, fraud, dispute, servicing, or operations workflow into a narrative, prototype, product definition, golden set, and production-ready experience.

What you'll do

• Identify and prioritize high-value agent use cases through client, user, operations, and subject-matter-expert discovery.
• Translate complex workflows into agent behavior, journeys, roles, data and integration needs, business rules, decisions, exceptions, handoffs, and measurable outcomes.
• Define where deterministic logic, model reasoning, tool use, human judgment, and system-of-record actions should be used.
• Create product narratives, workflows, wireframes, prototypes, requirements, acceptance criteria, and release plans.
• Specify source-of-truth hierarchy, context, tool permissions, evidence, confidence handling, explanations, ambiguity resolution, and safe fallback behavior.
• Create domain-specific golden cases, including expected outcomes, edge cases, unacceptable behaviors, safety checks, and production-readiness thresholds.
• Partner with Engineering and platform teams on orchestration, data access, integrations, evaluations, monitoring, controls, and release readiness.
• Lead client validation, launch, adoption, measurement, and continuous improvement based on business outcomes, feedback, and production evidence.

Experience you'll need to have

• 7+ years of product management, solution design, enterprise software, fintech, AI product, or financial-services technology experience.
• Deep operating or product expertise in at least one domain such as banking core, cards, payments, merchant acceptance, fraud, disputes, servicing, or financial operations.
• Demonstrated ability to translate real workflows, decisions, exceptions, controls, and data into agent requirements, experiences, and outcomes.
• Practical AI fluency across LLMs, AI agents, prompt and context design, prototyping, evaluation, and human-approved action workflows.
• Demonstrated use of AI-assisted tools to independently create executive-ready decks, product narratives, workflow models, wireframes, and functional prototypes.
• Strong technical fluency across APIs, integrations, data flows, cloud platforms, governance, security, auditability, and production readiness.

Experience that would be great to have

• Experience launching AI agents, workflow automation, conversational AI, or enterprise AI applications into production.
• Experience with AWS Bedrock, leading model providers, LangGraph, LangChain, MCP, or similar ecosystems.
• Experience working directly with financial institutions, financial-technology partners, or regulated operations teams.
• Experience defining golden sets, evaluation criteria, or production-readiness standards for AI-enabled products.

• How you'll work
• This role is on-site Monday through Friday. Travel requirements will align with the approved requisition.

Salary Range $134,000.00 - $218,400.00

These pay ranges apply to employees in Sunnyvale, California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

Thank you for considering employment with Fiserv. Please

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).