Senior Manager, Tech Publications

About the role

The Senior Manager, Technical Publications leads the development, delivery, and continuous improvement of technical documentation for the Carrier Commercial HVAC product portfolio. This role manages a team of technical communicators, drives documentation strategy, and partners with cross-functional teams to deliver accurate, high-quality content on schedule.

The ideal candidate has experience supporting new product launches, working in engineering-driven organizations, and delivering customer-facing technical documentation, turning complex technical details into clear, usable content for customers, contractors, and service professionals.

Key Responsibilities

Leadership & Team Development

• Lead, mentor, and develop a team of technical writers and technical publication professionals.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Establish team objectives, manage performance, and support career development initiatives.
• Manage workforce planning, resource allocation, and contractor/vendor relationships as needed.

Documentation Strategy & Execution

• Develop and execute technical publication strategies that align with business objectives and product roadmaps.
• Oversee the creation, maintenance, and release of technical documentation, including installation instructions, service manuals, user guides, application guides, product data, and other customer-facing materials.
• Ensure documentation is accurate, consistent, accessible, and aligned with company standards.

Cross-Functional Collaboration

• Partner closely with Engineering, Product Management, Quality, Manufacturing, Service, Marketing, and Regulatory teams to gather technical information and establish documentation priorities.
• Influence stakeholders and drive alignment on documentation requirements, schedules, and deliverables.
• Serve as a trusted advisor on technical communication best practices.

Process Excellence

• Identify and implement opportunities to improve documentation processes, workflows, systems, and standards.
• Drive efficiency through process automation, standardization, and the effective use of documentation technologies.
• Establish and monitor key performance indicators to measure team productivity, quality, and delivery performance.

Project & Portfolio Management

• Manage multiple documentation projects and priorities across a diverse product portfolio.
• Ensure deliverables are completed on time, within scope, and aligned with business expectations.
• Communicate project status, risks, and resource needs to leadership and stakeholders.

Quality & Compliance

• Ensure documentation complies with applicable regulatory, legal, and company requirements.
• Maintain quality control standards and robust document review and approval processes.
• Champion continuous improvement in documentation quality and customer experience.

Required Qualifications

• Bachelor's degree
• 8 + years of experience in technical writing, technical publications, and/or content development.

Preferred Qualifications

• Bachelor's degree in Technical Communication, English, Communications, Engineering, Journalism, or a related field.
• Experience supporting industrial, manufacturing, engineering, HVAC, or technology-based products.
• Familiarity with technical publishing, content management, and documentation authoring tools.
• Experience leading technical communication or documentation teams.
• Demonstrated success managing complex projects and cross-functional initiatives.
• Exceptional organizational, leadership, and project management abilities.
• Experience developing and implementing process improvements.
• Experience with structured authoring, content reuse strategies, and digital documentation solutions.
• Knowledge of documentation governance, quality systems, and regulatory documentation requirements.
• Strong written, verbal, and interpersonal communication skills.

Pay Range

The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.

Other Compensation

This position is entitled to short-term cash incentives, subject to plan requirements.

Employees are eligible for benefits, including

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives
• Retirement Benefits
• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
• Disability: Short-term and long-term disability
• Life Insurance and Accidental Death and Dismemberment
• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.