Senior Merchant Business Advisor

About the role

Location: 201 South Warren Street, Syracuse New York

Job Summary

The Sr Merchant Business Banking Sales Advisor serves as integral member of the Key Merchant Services Core Business Banking sales teams in assigned districts.

With a focus on growing client relationships with payment and card processing needs, the Business Advisor assists as part of the Core Business Banking client's trusted advisor team for solutions in order to develop, manage and retain profitable client relationships for clients with basic to moderately complex merchant needs. Provides recommendations and solutions to help ensure the team achieves their goals.

Will resolve client issues and execute appropriate action to ensure client satisfaction. Partners with various functional groups and lines of business throughout the bank for growth opportunities.

Responsibilities

• Acquires new merchant services relationships through prospecting external sources within the Core Business Banker's assigned territory, as well as through referrals from client focused teams including but not limited to Retail banking, Business Banking, Private Banking and Treasury
• Consults with prospective businesses in identifying the proper payment solution to meet the business needs; presents and sells merchant payment processing including credit card, check processing, gift cards, ACH and the corresponding hardware and software products
• Identifies merchant's other banking needs and works with available KeyBank resources to deliver solutions that meets those needs
• Prospects within an assigned region to supplement bank referrals
• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Education Qualifications

• Bachelor's Degree or equivalent in training and experience (required)

Experience Qualifications

• A minimum of 3 years of Payments related experience in a banking environment (required)
• A minimum of 3 years of success in a client focused environment with aggressive growth and service goals (required)

Tactical Skills

• Strong financial acumen including the ability to read and understand financial statements
• Exceptional negotiating and closing skills

Personal Skills

• Persuasion: Describes the importance of listening to communicate for impact and selects most appropriate communication approach depending on message and audience
• Collaboration: Demonstrates a basic understanding of collaborative processes and provides examples of how collaboration has or can help the organizational reach its goals
• Decision Making: The ability to follow directions while identifying a defensible course of action among alternatives
• Adaptability: Understands that change is inevitable and seeks value in new ways of doing things while coping with day-to-day frustrations, adversities and uncertainties related to change

Practical Skills

• Storytelling: Describes storytelling techniques, concepts, and potential benefits

Core Competencies

• All KeyBank employees are expected to demonstrate Key’s Values and sustain proficiency in identified Leadership Competencies.

Compensation and Benefits

• This position is eligible to earn a base salary in the range of $57,000.00 - $87,000.00 annually.
• Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location.
• Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.

• Please click here for a list of benefits for which this position is eligible.
• Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 11/30/2026

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