Senior Operations Manager, One Medical - Dist Ops- Field, NorCal Healthcare Ops

About the role

At One Medical, the Senior Operations Manager will support the continued delivery of the highest quality primary care to our combined One Medical commercial, senior health, and direct primary care offices for one or more geographies/MSA(s). This role is responsible for the management and development of Operations Leaders, including Practice leadership teams, across multiple lines of business.

The Senior Operations Manager will be charged with ensuring optimal access to care, delivering peak member experience, cultivating a highly engaged team, managing relationships with external partners, and using financially sustainable models while driving quality improvements in population health for all business lines.

Key job responsibilities

Leadership & Team Development

• Serves as primary contact for assigned Medical Service Areas (MSAs), overseeing business, operational, and financial performance
• Hires, develops, and manages high-performing teams through structured interviews, onboarding, and performance management
• Provides regular feedback and operational support to Operations Managers and Medical Directors
• Conducts team meetings and one-on-one sessions to ensure accountability

Operational Excellence

• Implements C-I-CARE principles to build member trust
• Analyzes performance data to develop strategic initiatives and drive improvements
• Oversees quality health outcomes, patient safety, and regulatory compliance
• Manages relationships with health system partners, employers, and payors
• Ensures compliance with local, state, and federal medical office regulations

Business Growth & Innovation

• Partners with central teams (finance, operations, marketing, sales) on national projects
• Leads new service implementation including Senior Health, Expanded Care, and Behavioral Health
• Develops new business practices to improve customer service and reduce costs

• Monitors financial statements and maintains budget targets
• Oversees new office launches and growth initiatives
• Performance Management
• Prepares weekly, monthly, and quarterly business reviews
• Establishes clear performance metrics and expectations
• Drives continuous improvement through Lean methodologies
• Promotes workplace safety and optimal employee experience

Basic Qualifications

• Experience leading across multiple locales
• Experience managing projects and working independently
• Experience communicating with a wide range of stakeholders, including your peers and leadership
• Experience with performance metrics, process improvement and Lean techniques
• Experience developing and implementing KPI goals and strategies based on broader organization goals
• 5+ years managing high-performing, consumer-facing operations or customer service teams
• Based in MSA
• Strong collaborator with internal and external partners, including health systems, employers, and payors
• Fosters collaborative, supportive team cultures
• Analytical thinker with proven change management and process improvement success
• Thrives in fast-paced healthcare environments

Preferred Qualifications

• Experience managing a budget or P&L
• Experience in visualization tools such as Tableau
• Bachelor's degree or above
• Healthcare management experience Operational leadership experience in MSA/primary MSA

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, CA, Virtual Location - California - 109,200.00 - 147,800.00 USD annually